Customer Onboarding Specialist

**SYDNEY /**

**CUSTOMER EXPERIENCE - 13009 - ONBOARDING /**

**FULL TIME**

**/ HYBRID**
- Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world - Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home - everyone has a voice that is valued.

Whatever your background, wherever you’re from - we want you to join the conversation. Let’s talk.

We’re looking for a talented Customer Onboarding Specialist to manage our Mid-Market accounts in APAC. You are the first point of contact of our new clients, your mission is to make them feel comfortable with the use of our product
- Manage the onboarding process for a portfolio of new customers within the APAC Market aiming to continually improve customer experience; this implies reviewing and understanding our customer's business and communication challenges in order to successfully implement our solutions and meet their business goals
- Review and understand our customer's business and communication challenges to successfully implement solutions
- Analyze, organize, and communicate customer feedback to the Product, and Sales Teams
- Learn and stay up to date with the Aircall solution and best practices to provide ongoing value and support to our customers
- Troubleshoot issues reported by customers during the implementation process and provide solutions
- Maintain and track all projects and documentation
- Create and improve processes and systems for scaling the implementation and training of new customers

**A little more about you**:

- 2-4+ years experience in a Customer Onboarding, Implementation, Support or relevant customer facing role
- Strong organisation skills - strong ability to manage one's time and to manage priorities
- Strong listening skills
- Strong verbal and written communication skills
- Mindset to push to get things done
- Assertiveness to drive projects and guide the customer
- Willingness to proactively call clients to clarify topics and/or solve issues
- Sense of initiative: going the extra mile to ensure Customer Satisfaction
- Comfortable simultaneously managing several tasks and issues in a fast-paced environment
- Solutions driven, a real problem solver
- Passion for consistently providing excellent customer experience
- Tech curiosity is a huge plus, as we onboard customers on a SaaS solution
- We know that success comes from smart work and deserves to be recognized and rewarded

We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.

If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for
- Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

**Why join us?**

Key moment to join Aircall in term of growth and opportunities
- ️ Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 45+ Nationalities: cosmopolite & multi-cultural mindset
- Competitive salary package & benefits- DE&I Statement:_
- At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are _
**_core to our Aircall journey._**
- We promote active inclusion to foster a_
**_ strong sense of belonging_**:

- which is one of our main strengths as a business. We strive to assemble diverse people that can _
**_enrich and learn from each other_**:

- . We pledge to make sure everyone not only has a seat at the table but is valued at the table - providing _
**_equal opportunities _**:

- to develop and thrive._
- We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and _
**_keep this conversation _**:

- open because we realize that we have work to do and much to learn._