Program Support Officer

1 week ago

Melbourne, Australia Department of Families, Fairness and Housing Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Families, Fairness and Housing

**Salary**: $73,842 - $89,661

Occupation: Community Services

Reference: VG/DFFH/DCEM/312569

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

Working within the Card Operations team, the Companion Card Program Support Officer will draw on their expertise within the disability sector, to provide support to people with lifelong disability to access the Victorian Companion Card.

**ACCOUNTABILITIES INCLUDE**
- Provide high level customer service dealing with complex matters arising from applicants, carers, health professionals, service providers and members of the general public enquiring about the Companion Card Program.
- Analyse compliance and evaluation strategies to address issues related to the effective provision and implementation of required outcomes.

**Please open the position description to read more.**

**VACCINATION REQUIREMENTS POLICY**

The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy**(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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