Hospitality Assistant

1 week ago

Mount Lawley, Australia St John of God Health Care Full time

Your role at St John of God Mt Lawley Hospital

You will assist in all aspects of food preparation, equipment handing and the delivery and service of meals to patients, caregivers and visitors within the various areas of the Catering Services Department and Hospital.

As member of the Catering team, you will be responsible for communicating with the kitchen and delivering the meal to the patient in a timely manner, as well as returning to the ward for the collection of the meal trays.

The Position- Delivery of patient meals and beverages to the patient in a timely manner, providing excellent service with compassion.- Follow instruction and guidance from Nurse Unit Manager where appropriate.- Follow ward protocols and policy paying particular attention to infection control guidelines.- Identify and escalate priority issues with the Coordinator Hospitality Services.- Follow communication “scripts” for set up of the meal tray, delivery and collection of the patient meal.- Identify customers’ needs, clarify information, and provide solutions and/or alternatives.- Demonstrate compassion, commitment and connection with the patient.- Uniform worn is in accordance with presentation guidelines outlined.- Provide feedback to the Coordinator Hospitality Services for Team Leaders from patient comments.

You will have a basic knowledge of all areas of kitchen hygiene and a high standard of personal presentation and punctuality. You will have strong communication skills along with the ability to listen.

To succeed you will have a customer focus and be adaptable to differing personality types. Similar experience in a hospital, hotel or large catering organisation will be highly regarded but is not essential.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you- Salary: $37.93 to $39.73 per hour (inclusive of 25% casual loading), plus 11.5% superannuation- A casual position is available
Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing- work related expenses- self-education and- additional superannuation- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance- Employee support through our dedicated free Employee Assistance Program (EAP)- Green travel allowance - if you walk, carpool or use public transport you could be eligible for up to $1,500 per year- Access to fitness and wellbeing benefits through- Fitness Passport

For enquiries contact Breffni Doyle, Manager Support Services on 0409 915 880

Applications close: 2nd June 2025
- Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being._
- Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community._

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