Service Delivery Officer

2 weeks ago

Sunshine Coast, Australia Queensland Government Full time

**Some of your responsibilities will include**:
End-to-end transactional processing for QSS customer customers with a high degree of accuracy and efficiency, adhering to the appropriate legislation and frameworks; operating to key standards.
Monitor and prioritize work queues to ensure that work is completed within agreed service levels.
Identify and resolve issues and errors within the transactional processing process.
Respond to queries from internal and external stakeholders, and escalate issues as required.
Work collaboratively within the organisation to ensure a seamless service delivery experience and support team members and other teams where volumes exceed capacity.
Continuously review and improve transactional processing procedures and systems, identifying opportunities for process optimization.
There are multiple AO3 roles are available on permanent and fixed-term temporary flexible full-time basis in various work locations in Queensland
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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