Service Support Officer

1 week ago

Sunshine Coast, Australia Children, Youth Justice and Multicultural Affairs Full time

"TARGETED VACANCY" - It is a genuine occupational requirement that this position be filled by an Aboriginal and/or Torres Strait Islander person. One of the referees should be an Aboriginal and/or Torres Strait Islander person who can attest to the applicant's background, knowledge, skills and experience as they relate to the cultural capabilities.

**The Service Support Officer key responsibilities are**:

- To work collaboratively with Child Safety Service Centre colleagues to enhance practice and cultural agility across the region. Assist with facilitating community responses that deliver accountable, collaborative and quality integrated child protection services for complex and sensitive cases in a manner that respects the culture and context of each child, young person, family and community in accordance with the child protection framework for practice. Build and facilitate opportunities for constructive working relationships with colleagues, stakeholders, including children, young people and their families, NGOs, Aboriginal and Torres Strait Islander organisations and communities, medical professionals and others to provide high quality, strength based child protection practices in complex and sensitive cases. Participate and contribute productively as a team member to form culturally responsive, professional working relationships with colleagues, stakeholders, including children, young people and families, Non-Government Organisations (NGOs), and other service providers. Support the delivery of quality, effective and culturally responsive services to Aboriginal and Torres Strait Islander children, families and carers, whilst fostering a culture and philosophy of quality frontline service delivery, which is based on collaboration, cooperation, commitment to excellence and professional ethics. Maintain high quality case records in accordance with departmental case management requirements. Prepare, and support Child Safety officers to prepare, quality case management reports. Draw on professional practice experience in relevant child protection fields to provide coaching and mentoring to new and less experienced Child Safety Officers and to Senior staff by providing support and advice, demonstrating quality practice, to develop their skills and knowledge to improve the quality of their casework, to address the over representation of Aboriginal and Torres Strait Islander children and young people. Develop, support and implement to continuous quality improvement strategies to enhance the practices of staff across the Department.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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