Business Development Partner

Permanent role - Full time
- Increase your take home pay through Salary Packaging options
- Grow your career with us

**About Us**:
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent).

**About the role**:
Are you ready to make a real impact? Join our passionate team as a Business Development Partner in South QLD We’re seeking an enthusiastic individual with essential experience in Home & Living, Community, Children's Services, and Therapeutics portfolios. In this dynamic role, you will drive new business opportunities and deliver exceptional customer experiences, working closely with all Aruma teams to develop innovative, sustainable solutions that empower individuals to live their best lives.

Understanding NDIS plans is highly desirable.

If you’re committed to championing positive change, we want to hear from you

**Key Responsibilities**:

- Strong, collaborative partnerships with internal and external stakeholders and networks are established and enhanced.
- Innovative promotion both online and face-to-face of Aruma’s support offerings, created in collaboration with the Marketing and Communications function is demonstrated and reviewed to ensure fresh and exciting opportunities for prospective customers.
- You First. Person-centred approaches and focus being evident in all areas of daily interactions and practice including, customer goals and outcomes, as well as being considered in all decision-making processes ensuring customers receive quality supports.
- Best possible customer experience is assured for all new customer leads to Aruma.
- Regional vacancy management and growth portfolios to secure new customers is driven proactively.
- Customer experience from enquiry through to handover to operations is a smooth, consistent and positive process.
- Customer choice and control is championed and demonstrated.
- Efficient and effective customer service function while optimising sales growth and opportunities for service expansion is provided.
- Accurate and timely advice and direction to prospective customers, their families/networks, and services colleagues is assured.
- Self-motivation to work independently and as part of a team to achieve delegated KPIs is demonstrated.
- The customer perspective on how Aruma’s service provision and processes are altered or redesigned to meet customer needs is apparent throughout all aspects of business development.

**Benefits of working with Aruma**:

- ** Salary Packaging**:Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
- ** Fitness Passport**:Access to subsidised Gym membership
- ** Employee Assistance Program**: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
- ** Discounted Health Insurance**: Access to a range of discounted health and wellness services through Bupa.
- ** Recognition & Rewards**:Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
- ** Job Satisfaction**:Through making a real difference in peoples’ lives within a values-driven organisation.

**About You**:

- Experience within the Disability Services Industry (Home & Living, Community, Children's Services, and Therapeutics portfolios) and an ability to relate to people from all walks of life is essential
- Qualification in Business Management or related field,
- Demonstrated experience (3+ years in a business and/or customer service management role).
- Experience working in a customer facing, and values driven organisation.
- Experience in driving positive cultural reform and building workforce capability.
- Experience in Business Development or sales
- Experience in building and maintaining effective community networks and relationships.
- Able to adapt communication style to specific needs of individuals and groups.
- Strong verbal and written communications skills, as well as a deeply proactive approach to meeting and exceeding goals.
- Capacity to implement change and identify opportunities for innovation and positive outcomes for customers
- Strong organisational skills, with demonstrated ability to work autonomously and organise and prioritise workload, handle multiple tasks and work efficiently and effectively to deadlines and respond to multiple and diverse stakeholders.
- Self-motivated, accountable and customer focused.
- Excellent computer literacy