Employment Services Trainer

SSI has been successful in the Inclusive Employment Australia program. The Inclusive Employment Australia (IEA) program represents a bold new direction in delivering high-quality employment support for Australians living with disability, injury, or illness and we’re thrilled to be launching a new IEA team in the Southwest Sydney (Fairfield, Bankstown, Campsie)
Join a team and be part of a purpose-driven organisation where respect, support, and recognition are lived values, where your contribution is truly valued, your growth is supported, and you’re empowered to do your best work every day.
About the Role
The purpose of the Employment Services Trainer position is to ensure the effective delivery of high-quality training and resource development across the IEA program and associated contracts. This role is designed to drive best practice, maintain compliance with contractual and regulatory requirements, and support continuous service improvement through collaboration and proactive stakeholder engagement.
By developing and maintaining comprehensive resource libraries, creating onboarding and standard operating documentation, and delivering training through various platforms and formats, the Trainer empowers service delivery teams to meet key performance indicators and achieve organisational objectives in alignment with the IEA DEED, guidelines and SSI’s Service Delivery Model.
The function emphasises adaptability, ongoing evaluation, and feedback-driven refinement of training and resources, ensuring relevance and accessibility for diverse audiences.
Additionally, the Trainer works closely with senior management and operational teams to align training initiatives with strategic goals, enhance workforce capability, and promote a culture of ongoing learning and process optimisation.
This position is integral to fostering consistency, quality, and innovation in employment services, ultimately strengthening the effectiveness and reputation of the IEA program and its contracts.
This role plays a key part in building workforce capability and fostering a culture of learning to enhance service delivery and program success. If you’re passionate about empowering others and driving service excellence, we want to hear from you.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Tertiary qualifications in human services, community services, quality assurance, adult learning/education, training or other related qualifications.
- Cert IV in Training and Assessment required
- Demonstrated experience in identifying learning needs and developing training schedules.
- Completion or ongoing pursuit of accredited qualifications such as Certificate IV or higher in relevant fields or similar recognised training certifications.
- Professional development in adult education, learning and development, or related areas is highly regarded.

Desirable Experience
- Proven experience in compliance management, ensuring training aligns with deed and SDM requirements through regular audits and thorough documentation.
- Skilled in identifying learning needs and developing tailored training schedules to meet organisational objectives.
- Experienced in designing, delivering, and evaluating training content for both face-to-face and remote platforms.
- Strong background in coaching and mentoring staff, fostering a supportive and continuous learning culture.
- Demonstrated ability to engage staff and stakeholders to ensure training is relevant and impactful.
- Consistently achieves quality assurance targets and meets contractual KPIs.
- Familiar with DES employment program contractual quality standards and KPI requirements (or similar).
- Ability and willingness to travel to deliver in-person training across various locations.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our comm