Business Lead

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**Job no**: X39NY

**Category**: Finance & Technology, Business Transformation

**How will you make an impact?**

Are you passionate about making a positive impact to our members dignified retirement?

You’ll be a pivotal link between fund members, business stakeholders, and delivery teams, with a primary focus on shaping the strategic roadmap for our website.

**The opportunity**

We are seeking a talented Business Lead - Web Digital Product Specialist to join our team for a 12month Maternity leave cover. As the essential link between fund members, stakeholders, and delivery teams, your expertise will shape the future of our online platform. Collaborating closely with Project Managers, Designers, Developers, and Testers, you'll be overseeing the ongoing development, delivery, and maintenance of the Fund’s website with a laser focus on user experience and value delivery.

**Some Key Responsibilities**:

- Foster and maintain robust relationships with internal and external partners to ensure alignment on roadmaps and successful delivery plans
- Oversee the development, delivery, and maintenance of our website, with a keen focus on creating a positive customer experience
- Collaborate across digital teams, including partnering platforms when necessary, to effectively manage backlogs, estimate work, and prioritise tasks
- Advocate for and cultivate an analytical, test-and-learn culture. Drive website effectiveness by setting appropriate commercial targets, monitoring progress, and reporting on all digital activities
- Gather and analyze feedback from customers, stakeholders, and other teams. Utilise these insights to shape requirements, features, and product enhancements.
- Work closely with the IT team to consider security practices, risks, capacity, and performance aspects of our digital platforms
- Provide informed recommendations to Executive management and committees (e.g., Risk, Security) as needed

**About you**
- 3+ years experience with responsibility for website delivery
- in a management, ownership or specialist capacity
- Experience in high performing digital teams or organisations with a track record of improving customer experience
- Experience in all phases of Digital Product development from idea, to development, to launch, to evolve and to embed
- Experience in managing external digital supplier relationships, from team member level to Executives
- Experience in a highly regulated industry, and ensuring compliance and risk awareness - Knowledge of the superannuation sector, particularly the structure and philosophy of industry funds is preferable, but not mandatory
- Degree or qualification in digital technology related discipline

**What can we offer you?**

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

- Hybrid and flexible work environment
- 15% superannuation
- Additional paid leave over Christmas and New Year
- Additional 5 days paid “flex leave”, so that you can take time out when you need it
- 18 weeks paid parental leave
- 3 days community service leave
- 4 weeks paid gender affirmation leave
- Access to long service leave at 5 years
- Access to subsidised financial advice
- Dedicated per person development budget to support your growth

Just to name a few

**About us**

At Hostplus, we passionately provide our over 1.8 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

**Our commitment to diversity and inclusion**

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

**How do I apply?