Aps3 Participant Support Officer

2 weeks ago

Geelong, Australia Chandler Macleod Full time

Our
**Federal Government** client has a rare opportunity for a front of house role in their
**Geelong** office.

The
**APS3 Participant Support Officer** will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis.

The
**APS3 Participant Support Officer** is a public contact role, and sometimes may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks per the agency acts.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the agency's business systems.

**Highly desirable IT and security checks**:

- Working with Children Check
- Microsoft Office suite proficiency
- Experience with client records management systems (CRM)

**What this means for you**:

- Generous hourly rate of $37.36 ph plus super
- 12 month contract, with high possibility of extension
- Opportunities for extension and/or other opportunities across the agency
- Join a friendly, supportive, and high performing team

For more information, please click 'APPLY' to forward your profile and a current CV in word format to Chandler Macleod.

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