Property Recoveries Specialist

**Newly created opportunity to join SA’s iconic RAA Insurance**:

- **Full-time permanent position based at Mile End, WFH options**:

- **Join a growing team with a high performance, inclusive and supportive culture**

An exciting new role has been created to manage the recovery process for home claims, to ensure costs and losses are effectively and efficiently recovered. You will proactively investigate ways to maximise property recovery outcomes for RAA Insurance through effective negotiation of settlements and liaison with key stakeholders. In addition, you will:

- Engage in negotiations with responsible parties, such as individuals, contractors, or other insurance companies, to recover costs associated with home damages.
- Gather and analyse all relevant documentation related to claims, including policy details, claim information, evidence of damages, and legal documents.
- Maintain effective communication with members, claims adjusters, legal representatives, and other relevant parties throughout the recovery process.
- Uphold high ethical standards in investigations and interactions with customers or stakeholders, maintaining confidentiality, and avoiding any bias in the recoveries process.
- Ensure compliance with legal and regulatory standards including those regarding Financial Hardship and Complaint Management
- Plus much more.

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

- Demonstrated experience in a Personal Lines Insurance Claims, Recoveries or similar role
- Knowledge of recoveries practices and approaches including court procedures
- Sound knowledge of General Insurance Codes of Practice, Privacy principles, Dispute resolution processes and relevant legislative requirements
- Ability to establish and maintain relationships with a wide variety of key stakeholders
- Excellent verbal and written communication skills with a high level of analytical skills and exceptional attention to detail
- Be an innovative thinker with the ability to multi-task and manage competing priorities

**About us**

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

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**Benefits**

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We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- 12 weeks paid parental leave
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.