Oshc Customer Care Administrator

4 days ago

Eight Mile Plains, Australia School Plus Foundation Limited Full time

Have you got a background working in OSHC and looking to step off the floor and stay in the industry? or perhaps a background in retail and looking to extend your experience in customer service? This exciting opportunity is available for a positive, quick thinker who prides themselves on their exceptional interpersonal skills.

**About Us**

School Plus are specialists in providing high quality Outside School Hours Care Services and are committed to the safeguarding of children and young people from harm. We are a Not-for-Profit Organisation which genuinely embraces integration and involvement within the School Community.

We create a patch for every child to grow. We also encourage everyone who is part of School Plus to **G.R.O.W.** We are **Grounded**, both as individuals and as a team, by being mindful and taking responsibility, as we build open, purposeful and lasting **Relationships**, take **Ownership** of our roles and have pride in all that we do - in order to create endless opportunities for magic, imagination and **Wonder**.

**About the Opportunity**

**This role will work an alternating roster of 8:00am - 4:00pm and/or 10:00am to 6:00pm. **Itwill be based out of our newly refurbished offices located in Eight Mile Plains. There are plenty of cafes around and easy access from the main transport routes. School Plus offers a hybrid work model, with the optional work from home days (1-2 days per week). Join a team of industry professionals who will support you as you **GROW **into your new role.

The **Customer Service Administrator** will be responsible for supporting our families and programs through the following:

- resolving customer concerns or complaints
- assisting with parent accounts, weekly billing, setting up payment plans and debt recovery
- ensuring data integrity and customer privacy is maintained at all times
- managing the Medical Registers, Emergency Drills, Responsible Persons Registers, First Aid Checklists, Additional Activity Sign Out process & audits.
- assisting with Inclusion Support Claims
- supporting programs with QikKids software support & training
- assisting with sending of any bulk communications to parents
- completing any adhoc administrative duties as required

**To be successful in this role you will need**:

- Previous experience in Outside School Hours Care (OSHC)
- Previous experience in a customer service-based environment
- Previous experience using QikKids (desirable)
- Excellent ability to resolve customer concerns
- Strong communication skills
- Excellent interpersonal skills
- Good administrative and MS Office competency

The **Customer Service Administrator** will be an essential part of our organisation to enhance the parent experience and ensuring each of School Plus programs continues to **G.R.O.W**.

**About Safeguarding Children**

**If you believe in our values of GROW as a way to live, then School Plus is a place for you.**

If you would like to know more about this role, please click “APPLY NOW”

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Eight Mile Plains QLD: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected annual remuneration package?

Work Authorisation:

- Australia (preferred)

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