Technical Claims Specialist

Primary Details

Time Type: Full time

Worker Type: Employee- 6-month Fixed Term Contract- Full-time role- Location: Parramatta

The opportunity

This strategic role will see you provide support and technical information to service teams, delivery of claims service, assist with auditing of claims files and reduce the number of claims.- Provide advice, training and coaching to service teams on technical aspects of claims- Effective communication networks established with both internal and external stakeholders- Respond to client requests in accordance with service standard and negotiate settlements of claims within authority levels- Perform more complex activities which may be beyond the competency or skill of a Case Manager- Interpreting and actioning medical and financial reports and managing and instructing investigations and implementing findings in terms of the overall strategy- Maintain current knowledge of insurance guidelines and policy changes and modifications

Your story so far- Must have experience in a similar role within the insurance industry- Knowledge and experience in Workers Compensation or CTP- Strong influencing skills & a passion for coaching and mentoring- Problem solving and analytical skills- Conflict resolution & negotiation skills- Strong verbal and written communication skills- Relevant tertiary and/or industry qualifications- Working knowledge of the legal process and protocols (desirable)

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family First accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at

Skills:
Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Empathy, Individual Resilience, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Problem Solving, Risk Management

Application Close Date: 16/11/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.