Technical Specialist

**Support,** **improve and** **enhance services to our customers**:

- **Permanent opportunity based in Parramatta, Sydney**:

- **Salary from $106,025 + super, hybrid working environment**

**About the Role**

Provide technical expertise and support to the claims teams. Support the claims teams with timely, quality and evidenced-based decision making.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a Technical Specialist you will:

- Engage with, consult and manage communications with injured workers, employers, service provides and other relevant stakeholders.
- Prepare and complete timely investigation referrals to ensure the information necessary to make a liability decision is received.
- Draft complex liability decisions, manage and conduct peer reviews of liability decisions within legislated timeframes.
- Participate in and lead discussions with injured workers and employers when required.
- Lead reviews of claims to ensure that proactive claim and management strategies are in place.
- Coach and guide claims teams and facilitate technical education/training.
- Participate in and support claims teams in strategic reviews and external case conferencing.
- Provide technical expertise on and review pre-injury average weekly earnings and other work capacity decisions.
- Identify continuous improvement opportunities and work with claims teams on solutions to maximise the effectiveness of liability initiatives across the claims segments.
- Report to the Technical Community and contribute to practice and professional development initiatives.
- Undertake ongoing entitlement reviews in accordance with the Act, guidelines and the claims model.
- Communicate with the claims teams and external stakeholders as required to follow up information necessary to make a liability determination until it is received.

**Skills & Experience**
- Comprehensive understanding of workers insurance legislation combined with a solid working understanding the operation of the NSW workers insurance scheme.
- Extensive experience in relationship management, interpersonal and leadership skills.
- Ability to tailor communications and approach to the specific customer, regardless of whether they are an individual or representative of a company.
- Extensive experience in workers compensation related matters.
- Experience in creating solutions and problem solving

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.