Product Designer

**About us**: **About the position**: Whispir Product designers work in cross-functional teams responsible for every aspect of our product experience and design process. Your role involves bringing insights from conducting customer research into product discovery, facilitating design discussions, providing direction to the design solutions that align with our business needs and testing them to ensure that it is usable and intuitive for our customers. Our Product Experience Design team consist of user researcher, service designer and product designers. We are responsible for research operations, tactical research, strategic research, service design, design operations, interaction and experience design, design system, identifying opportunities, pretotyping, prototyping and testing. You will be part of our Whispir Experience Design team involved in exciting initiatives such as Research Mature Organisation. We love our work and pride ourselves in creating a Whispir design movement where we share design thinking activities and stories to inspire and help everyone learn about design to improve their day-to-day life and work. **Key responsibilities**: The designer will craft and drive the next evolution of our platform. On a day to day basis you will be creating and contributing to our nova design system working on figma tokens, interaction and experience designs including interactive prototypes. You will be working closely with product manager, development, delivery and design teams and be directly responsible for the way our users interact with the Whispir brand. Every team is different, but this is roughly how you should probably expect to spend your time. - Talking with customers to uncover user needs (10%) - Building prototypes and testing them with users. (30%) - Researching current products on the market (10%) - Learning and development to increase your skills. (10%) - Design handover and implementation with engineering teams. (20%) - Working with product managers on ideas. (10%) - Contributing to Nova Design System (10%) **About you**: - **2-4 years of relevant experience** as a product designer - Experience conducting customer interviews and ability to tap into their interior cognition layer - Advocates for our customers and be their voice - Experience contributing and building figma tokens / design systems - Experience facilitating design workshops - Practices active listening - Comfortable with ambiguity - Embrace a growth mindset - Comfortable with giving and accepting feedback - Passionate about design thinking **Expected outcomes**: - **Understand our customers**: Empathy maps, archetypes, JTBD, Journey maps with step up opportunities - Build ready design assets - **Figma tokens**: - **Accessible and usable **design (including **prototype**) with SUS >68 **Why We Think You Will Love Working at Whispir**: - Totally flexible working hours because you know how to get the most out of your day - Birthday paid leave - Volunteer and engage with community paid leave - Ongoing monthly WFH allowance - Women of Whispir program to connect senior female leaders with women across the company to promote connection, networking and mentoring opportunities Whispir is an endorsed employer for all women; check out our benefits directly at WORK180: Whispir Benefits | WORK180 Endorsed Employer **Diversity & Inclusion**: Whispir places a high value on inclusion. Those from under represented communities are encouraged to apply. This includes, but is definitely not limited to, people with a lived-experience of mental ill health, culturally and linguistically diverse people, LGBTQIA+ people, and people with disabilities. We take our core values seriously and work hard to create an environment where you feel welcomed. Teams who reflect a diversity of experience, identity, perspective, and background help us to create a healthy & inclusive working culture If this has resonated with you, we look forward to hearing from you soon