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Associate, Product Operations

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Airwallex (not for Hatch)**

Hatch is supporting Airwallex to find a great Associate, Product Operations to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Airwallex.

**About the role at Airwallex**

Airwallex is looking for a Product Operations Associate, who will play a pivotal role in bridging the gap between our customers, commercial and product teams. As a core member of the Global Product Strategy team, you will get to directly contribute to the direction of Airwallex’s product strategy, proposition and build out this function.

**Seniority**

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Responsibilities**
- Requirements Gathering - Collect and understand desired specifications of a deliverable or project, and stakeholder requirements.
- Customer Journey Insight Development - Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience
- Project Coordination - Coordinate people and processes to ensure the effective and timely running of a project

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Numerical problem solving - Works with numerical information and performs mathematical calculations to solve problems
- Critical thinking - Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Airwallex.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift