Account Manager/sales Associate

4 days ago

Sydney, Australia CRM Strategy Full time

At CRM Strategy, we’re on a mission to become Australia’s premier, independent CRM/CX consultants, using best in class technology solutions to solve complex business challenges.

To support strong recent growth, we have a newly created role for a pro-active and motivated customer focused individual to join the CRM Strategy team as an Account Manager/Sales Associate.

As an Account Manager/Sales Associate, you will play an integral role in delivering high-level engagement to our existing clients across a combination of opportunity management, relationship management and project/initiative development activities, both independently and in conjunction with the management team.

**Primary Responsibilities**:

- Undertake account management activities for a defined group of clients
- Building & maintaining collaborative & positive working relationships
- Document client business objectives and requirements across agreed timeframes & provide proactive ideas/concepts to assist in achieving these
- Work with technical staff to analyse, design & propose solutions to meet understood needs & timeframes
- Provide commercial offers for review & acceptance
- Work with the delivery team to schedule delivery activities in conjunction with client availability
- Monitor and oversee project work plans, ensuring customer experience remains positive, risks & issues are identified and escalated as required
- Achieve or exceed agreed revenue & activity targets
- Ensure all activity is captured in our CRM to support collaboration and reporting
- Undertake certification in the core technologies we utilise to establish familiarity and credibility with clients

**About You**:
To be successful in this role you will need to demonstrate prior success in similar or related positions, either selling or supporting sales teams in complex client engagements with multiple stakeholders.

With a passion for CRM or sales & marketing automation technologies, you will display a commitment to delivering results and can demonstrate superior planning, communication skills and attention to detail.

You exhibit a clear client-centric approach, and an ability to leverage your strong internal & external stakeholder relationships and problem-solving skills to deliver superior value to clients.

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