Technology Service Delivery Lead

2 days ago

Mango Hill, Australia Unitywater Full time

At Unitywater, we are passionate about keeping our communities healthy.
- This role has become available due to an internal promotion.
- Be part of a collaborative, inclusive and diverse workplace.

**About us**:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

We think a pretty good job starts here**About the role**:
Unitywater is at the forefront of innovation in the water industry and is looking for a Technology Service Delivery Lead to work collaboratively with our Managed Service Provider to ensure service delivery aligns to ITIL best practice and complies with Unitywater policies, standards and processes whilst delivering ongoing business improvements with a focus on ‘fit for purpose’ best practice and continuous improvement.

As the Technology Service Delivery Lead you will be responsible for developing and maintaining strong vendor relationships with support from the Technology Vendor Governance Team ensuring vendors deliver client focussed and cost effective operational and support services across all Unitywater technology environments.

**About the you**:
To contribute to Unitywater’s values of **Reliability, Safety, Honesty & Integrity, Efficiency, One Team, Innovation**, you will demonstrate the following skills and qualities for the role:

- Demonstrated experience in managing service delivery across multiple vendors and business stakeholders.
- Demonstrated experience in leading a team to deliver technology services in alignment with operational and business priorities.
- Ability to communicate complex technical situations and activities in a straightforward way to non-technical people.
- ServiceNow Fundamentals and recent experience in ServiceNow administration
- Highly developed communication and interpersonal skills including the proven ability to effectively communicate with all levels of internal and external customers.
- Experience managing and communicating incidents and business impacts to stakeholders.
- ITIL certification or relevant experience

**Working at Unitywater**:
Why is a career at Unitywater a pretty good choice?

Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.

**Proudly Unitywater**:
It’s a pretty good place to work when you can support the community, focus on sustainability and develop and learn interesting and innovative things.

**How to apply**:

- If you’re successful we will need you to undergo a few checks. We know they might not be the fun part, but you will need to right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening._

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