Aps4 Scheduling Assistant

6 days ago

Brisbane Central Business District, Australia HAYS Full time

Federal Government Department | Brisbane CBD | July start | Attractive hourly rate
**Your new company**
This government department thrives to contribute to the prosperity of the Federal economy by delivering services that assist Australians in their employment and development.

**Your new role**
Reporting to an APS 6 Team Leader, the APS 4 Scheduling Assistant performs critical support and administrative functions, including the following duties:

- Providing support to the scheduling team in developing rosters for contact centres, leave and project planning.
- Assisting with schedules in Workforce Management (WFM).
- Assisting with the onboarding of new hires into the scheduling system.
- Review and process schedule change requests.
- Scheduling, re-scheduling, and optimization of team meetings, one on ones, training, and various other off phone activities.
- Monitor, analyse and adjust, on a real-time basis, staffing of inbound call queues using WFM to meet incoming call demands.
- Monitor other work queues to ensure that necessary staff resources are assigned.
- Retrieve daily absentee calls/messages to report absences to the leadership team.

**What you'll need to succeed**
- Extensive experience in scheduling and rostering in a contact centre environment.
- Highly experienced in the use of Microsoft Office tools in particular Microsoft Excel.
- Strong customer service and communication skills and stakeholder engagement.
- Ability to work autonomously, navigate complex information and use sound judgement in making decisions.
- Strong digital literacy including the ability to navigate across multiple IT platforms in real time.

**What you'll get in return**
- 3 month assignment with view to extend
- $41 p/h + Super
- Brisbane CBD Location
- Federal Government Experience

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2666290

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