Pos Hardware Support Technician- Casual/part

2 days ago

Ultimo, Australia Axiom Technologies Full time

**Axiom Technologies** is a global IT services partner that supports medium

Job Summary:
The POS Hardware Support Technician provides technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role involves installing, maintaining, and troubleshooting point-of-sale (POS) devices to ensure mínimal downtime and optimal customer service operations.

**Key Responsibilities**:

- Provide first and second-level support for POS hardware, including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
- Perform regular maintenance and diagnostic tests on POS systems to ensure proper functionality.
- Respond to support tickets, service calls, or on-site visits to diagnose and resolve hardware issues.
- Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
- Assist in the rollout and configuration of new POS systems and upgrades.
- Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
- Monitor POS system performance and escalate recurring or complex issues.
- Train store or front-line staff on proper use and basic troubleshooting of hardware.
- Maintain inventory of POS hardware and replacement parts.

**Qualifications and Skills**:

- Certificate or diploma in IT, Electronics, or related technical field.
- 1-3 years of experience supporting POS hardware in a retail or service environment.
- Strong understanding of computer hardware and peripheral troubleshooting.
- Familiarity with network connectivity as it relates to POS systems.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and manage time effectively.
- Experience with remote support tools and ticketing systems.
- Flexible to work in shifts or weekends as needed.

**Preferred Certifications (Not Mandatory)**:

- CompTIA A+
- OEM-specific training (e.g., Epson, NCR, Verifone, etc.)

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