[samsung] Credit Return Officer

13 hours ago

Sydney Olympic Park, Australia DH & Associates Full time

Our client is a world leader in technology providing a broad range of award-winning consumer products. An opportunity for **Credit Return Officer** has become available to join their team at the Olympic Park.

**Position Overview**

The primary role of the **Credit Return Officer** is to provide support in the returning of spare parts that are not used by the Authorised Service Centre (ASC) due to various defined reasons.

This may include but is not limited to receiving inbound calls from ASC, outbound calls for the purpose of training and return enquiries, manage service centre problems related to parts returns. Processing claims using internal systems and generating relevant reporting.

The role includes maintaining; completing and ensuring relevant documents are accurate and kept up to date in addition to supporting the ASC when required in relation to being trained for specific activities

**Job Specification**
- Monitoring of return requests from submission until the part is received, processed and back in the right location and credited to the ASC
- Booking return transport from ASC to receiving warehouse
- Investigating and responding to escalated enquiries from ASC, SVC SCM team, warehouse operations, etc
- Inbound calls
- Investigation of network issues, management of Lost in Transit parts and associated claims.
- Tracking the weekly progress of return consignments
- Liaise with Management and forecasting planners and management to facilitate approval processes.
- Preparation and follow up to conclusion of all ASC & 3PL claims
- Invoice payments processing, verification, reconciliation and approvals process
- Returned Parts scrapping processing, compliance and approvals
- Complete relevant documentation as required.
- Maintaining accurate record keeping system (manually and electronically),
- prepare data, reports and documents,
- Analyse operational performance and information as required
- Meeting deadlines and KPIs
- Any other duties and special projects as directed by management in keeping with the employee’s skills and experience
- The role may include to visit ASC’s premises in NSW or travel Domestically
- Attend the training sessions
- Ensuring compliance to all relevant policies and procedures relating to service spare parts.

**Qualifications & Experience**
- Administrative experience is essential
- Degree qualified (preferred)
- Document management and control
- Understanding of outbound and reverse logistics

**Specialised Knowledge & Skills**
- Strong customer service skills
- Excellent communication and telephone manner
- Multi-tasker
- High level of interpersonal relationship skills
- Intermediate level of computer literacy
- MS Office
- Word, Excel, & Outlook
- SAP operational experience

**Personal Attributes**
- Customer focused
- Highly motivated with the ability to work without direct supervision
- High attention to detail and accuracy
- Accountability for your own performance and sets a good example for other team members
- Adaptable personality

**Salary**: $55,000.00 - $65,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- relevant: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

  • Credit Officer

    2 weeks ago

    Sydney Olympic Park, Australia Page Personnel Full time

    Join an industry leading business dedicated to delivering exceptional service - Permanent full-time opportunity with an attractive salary package **About Our Client**: My client is a well-established and highly reputable pest and hygiene company in Australia, with over a century of experience in the industry. They offer innovative and sustainable solutions...

  • Customer Claims, Return

    5 days ago

    Sydney, Australia Nicriel Partners Full time

    **The Company**: *** Our client is an industry-leading manufacturer, supplying innovative building products specifically designed for the Australian market. Part of a successful family-owned group that was founded 60 years ago, they have grown considerably and now have a presence in over 120 countries around the world. With local autonomy and the freedom to...

  • E-Commerce / Online Sales Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Samsung Full time

    Position SummaryCreate the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world.We are a dynamic business, launching an incredible number and range of new products every year.We firmly believe that our product ecosystem and portfolio of innovation set our brand apart.We have an...

  • Forecast & Demand Planner

    3 days ago

    Sydney, Australia Samsung Electronics Full time

    Position Summary Create the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world. We are a dynamic business, launching an incredible number and range of new products every year. We firmly believe that our product ecosystem and portfolio of innovation set our brand apart. We have...

  • Credit Officer

    2 weeks ago

    Sydney, Australia HAYS Full time

    A well-organised international bank is urgently seeking a credit analyst for Sydney branch. **Your new company** Join a well-established and renowned multinational bank who had played a significant role in their sector of Australia market for decades. The business scope includes commercial, syndication, personal loans, trade finance, FX and remittance,...

  • [samsung] Logistics Analyst

    2 weeks ago

    Sydney Olympic Park, Australia DH & Associates Full time

    Our client is a world leader in technology providing a broad range of award-winning consumer products. An opportunity for **Logistics Analyst** has become available to join their team at the Olympic Park. **Main Function**: **A. **Logistics Reports** Responsible for sending out daily reports to 3PL and Internal Customers regarding Outbound Stock...

  • Workplace Experience Manager

    6 days ago

    Sydney, New South Wales, Australia Samsung Electronics Full time $80,000 - $120,000 per year

    Position SummaryCreate the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world. We are a dynamic business, launching an incredible number and range of new products every year. We firmly believe that our product ecosystem and portfolio of innovation set our brand apart.We have an...

  • Workplace Experience Manager

    6 days ago

    Sydney, New South Wales, Australia Samsung Electronics Full time $80,000 - $120,000 per year

    Position SummaryCreate the unthinkable and #ReimagineYourFuture with Samsung, one of the most successful and fastest growing technology companies in the world. We are a dynamic business, launching an incredible number and range of new products every year. We firmly believe that our product ecosystem and portfolio of innovation set our brand apart. We have...

  • Credit Officer

    2 weeks ago

    Sydney, New South Wales, Australia Hays Full time

    Credit officer required on a temp basis, with opportunity to go perm, for this large global business**Your new company**This large material handling company located in Moorebank is looking for an experienced Credit Officer to join their team on a temporary basis - with possibility to go permanent for the right person.**Your new role**- Collect the monies due...

  • Credit Officer

    1 week ago

    Sydney, New South Wales, Australia Hays Full time

    A well-organised international bank is urgently seeking a credit analyst for Sydney branch.**Your new company**Join a well-established and renowned multinational bank who had played a significant role in their sector of Australia market for decades. The business scope includes commercial, syndication, personal loans, trade finance, FX and remittance,...