Business Improvement and Experience Manager

**About the role**:
The **Business Improvement and Experience Manager**works within the Mission and Mission in Action to drive excellence, consistency, and continuous improvement across hospitality and administrative services within Residential Care.

This role is accountable for implementing scalable, efficient frameworks for site-based operations — including food services, cleaning, laundry, and administration — while ensuring a person-centred and high-quality resident experience.

The role will also lead projects that deliver process and efficiency improvements across Residential Care through strong **project management**, **stakeholder engagement**, and **change management**methodologies. Improvements in hospitality and administration will be achieved by identifying opportunities, developing business cases, and implementing change using structured project management tools and techniques.

This is a Permanent Full-time role based at St Leonards with Flexible Working arrangment and a requirement to travel and work from our various Residential facilities in Sydney.

**Key Focus Areas**:

- Lead food, cleaning and laundry services to ensure quality and consistency across our Residential Care sites.
- Optimise food, cleaning, and central laundry operations to drive cost-effective service delivery.
- Align and support site administration teams by standardising roles, systems, and procedures.
- Implement efficient rostering to improve staffing utilisation across all our Residential Care sites.
- Embed compliance and continuous improvement to ensure a safe, person-centred resident experience.

**About You**:

- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action.
- Experience in project management, aged care, hospitality operations, commercial finance or related field.
- Relevant qualifications in project management, hospitality, business, operations or equivalent professional experience.
- Strong Solid background in cost control, procurement or supply chain optimisation.
- Experience leading multi skilled teams and/or implementing cross-site operational programs.
- Working knowledge of rostering systems and effective workforce planning.
- Demonstrated ability to develop and implement related policies and procedures.
- Excellent interpersonal and communication skills, with the ability to lead change and engage diverse stakeholders.

***Benefits - What are we offering in return for your expertise and experience.**:

- Market leading remuneration
- Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.
- Additional training & career development opportunities
- Leave benefits - purchased additional annual leave.
- Reward and Recognition Program
- Fitness Passport: Full facility access can include gyms, group classes and pools for yourself and your family.
- Free independent, confidential counselling services, wand wellbeing resources available through our Employee Assistance Program (EAP) for you & your family.
- Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans
- Exclusive commercial discounts for JB HI-FI, The Good Guys, Optus, Dell and Samsung
- All short-listed applicants for these positions will be asked to consent to a criminal record check, reference checks, and be willing to obtain a NDIS Workers Clearance check if necessary. _
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._