Manager Customer Performance

Challenge yourself in a leadership role where you will drive operational and strategic outcomes that contribute significantly to the Qantas Ground Services strategy
- Together we will achieve results in a highly regulated environment
- Full-time permanent position based at Sydney Airport

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we work hard to keep things moving. We firmly believe that the sky is the limit. Demonstrate the right skill and attitude and we’ll place an incredible amount of trust in you to move on to bigger and better things.

Qantas Ground Services (QGS) is a wholly owned subsidiary of Qantas Airways and we’re responsible for providing ground handling and freight services to the Qantas Group.

As the Manager, Customer Performance you will lead the delivery of contractual obligations and performance standards across our customer portfolio. You’ll oversee day-to-day operations and commercial relationships, ensuring safety, service quality, and compliance are consistently met. You’ll work closely with internal teams and external stakeholders to drive performance across a balanced scorecard of metrics, while identifying opportunities for continuous improvement and operational efficiency.

To be successful in this role you will have:

- 5+ years’ experience in commercial and contract management, with a strong ability to drive supplier performance aligned to operational and service metrics
- Demonstrated Strategic Thinking - able to identify opportunities and set direction for long-term success
- Collaborative leadership with strong influencing skills, capable of engaging stakeholders across all levels
- Proven project planning and execution skills, with a focus on delivering outcomes
- Excellent communication and stakeholder engagement, both written and verbal, across senior leaders, peers, and frontline teams
- Strong analytical, problem-solving, and decision-making abilities, with resilience and sound judgment under pressure

Why Qantas?

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

Be a part of something special and play your part in the Qantas story - get in touch today.

Advertising closes: Sunday, 03 August, 2025

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.