Manager, Performance

Challenge yourself in a leadership role where you will drive operational and people centric outcomes that contribute significantly to the Qantas Ground Services strategy
- Together we will achieve results in a highly regulated environment
- Full-time permanent position based at Sydney Airport

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we work hard to keep things moving. We firmly believe that the sky is the limit. Demonstrate the right skill and attitude and we’ll place an incredible amount of trust in you to move on to bigger and better things.

Qantas Ground Services (QGS) is a wholly owned subsidiary of Qantas Airways and we’re responsible for providing ground handling and freight services to the Qantas Group.

As the Performance Manager you will be responsible in leading and inspiring a team of Ground Staff in achieving the QGS operational and business objectives. This role is pivotal in driving team performance, engagement, and development, while overseeing day-of-operations escalations and ensuring regulatory compliance.

You’ll be responsible for managing all aspects of employee performance, including attendance, fitness for work, and disciplinary matters, fostering a high-performing and engaged workforce. With a strong focus on communication and capability development, you’ll support individuals and teams to meet performance criteria and contribute to a culture of continuous improvement.

To be successful in this role you will have:

- 4+ years’ experience leading large teams, with strong leadership in a ‘just culture’ environment
- Exceptional communication, engaging effectively with stakeholders, peers, and frontline staff
- Proven case management and employee performance oversight, including disciplinary, attendance, and fitness-for-work matters
- Strong analytical and problem solving skills, using data to drive decisions and facilitate outcomes
- Highly organised and resilient, with the ability to manage multiple priorities and motivate others under pressure
- Sound judgment, discretion, and integrity, with a commitment to confidentiality and coaching others

Why Qantas?

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

Be a part of something special and play your part in the Qantas story - get in touch today.

Advertising closes: Sunday, 03 August, 2025

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.