Ict Service Desk Officer

2 days ago

Parramatta, Australia Parramatta City Council Full time

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the role**

This role will be working on a 7-day rotating roster so flexibility to work on the weekends will be required. On a day-to-day basis your role will involve:

- Ensure that all assigned tasks are completed within the agreed service level agreement and where this is not possible highlighting accordingly.
- Accurately record customer/call details in the Service Desk portal with meaningful and appropriate commentary. Where appropriate, escalate incidents as set out in relevant procedures,
- Champion ICT change, by working with the Service Delivery and Business Implementation teams at the foundation of projects to ensure you can promote and support the customers through technology changes.
- Assist in the development of knowledge base articles to assist both the ICT teams and the Customer in resolving ICT related incidents.Always ensure compliance with the ITIL, ICT Change Management and Cyber Security principles.

**About You**
- 3+ years’ experience in customer support in a large ICT environment, with a proven track record of achieving objectives.
- Demonstrable experience with Azure Active Directory, Exchange Management console, SCCM, M365 including Intune, hardware configuration and installation, Mobile Device Management and ITSM management tools.
- Familiarity with aspects of Council infrastructure, including Azure Active Directory, Microsoft Exchange (M365), IIS, networking.
- Tertiary qualifications in computing or ICT or relevant industry experience
- ITIL v3/4 foundations certification
- Strong Customer Service and outcome-oriented view
- Analytical approach to interpreting data and communicating insights.
- Understanding of cyber security principles and practices.Exceptional communication skills

**What’s on offer
We are offering an attractive total remuneration from $85,293 to $93,952 plus 11.5% superannuation.

For weekends, you will receive a 25% shift penalty for Saturday and a 50% shift penalty for Sunday work.

In addition City of Parramatta also offer excellent employee benefits which include:

- A range of flexible work arrangements including hybrid WFH arrangements
- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave including 2 days health and wellbeing leave per year)
- Learning and Development opportunitiesHealth and Wellbeing programs (Fitness Passport, Flu Shots)

**Want to know more?**

Further information regarding the requirements of this role can be found in the attached Position Description.

**How to apply**

Applications close 9pm, Sunday 8th December and will not be accepted through any other medium.

**Applications will be assessed and progressed as they are received **; there is no need to wait for the job closing date to apply

  • Service Desk Analyst

    1 week ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 1**: - **Temporary Full-Time up to 6 months**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order...

  • Service Desk Analyst

    17 hours ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer System Officer - Level 1**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Service Desk Analyst

    4 hours ago

    Parramatta, Australia Experis Full time

    **Service Desk Analyst** Client - Federal Government client Location - Parramatta and Penrith (rostered across both offices) APS5, hourly rate contract Contract Role - 6 months with possible extensions **About the role** - At least 2 years of ICT Tier 1 support experience and substantial experience in using - and supporting the **Microsoft Office** suite...

  • Service Desk Officer

    5 days ago

    Parramatta, Australia Ashdown Consulting Full time

    3 Month Contract | $38.12/ hour inc. Super - Parramatta/ WFH **Service Desk Officer |** **3 Month Contract | $38.12/ hour inc. Super** - $30 - $34.5/hour + Super - 3 - Month Contract - Parramatta/ WFH **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within...

  • Service Desk Analyst Parramatta

    1 week ago

    Parramatta, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Oceania (HCMO) is a newly formed holding company for Hitachi Construction Machinery Australia and CablePrice New Zealand. We are a global brand providing a variety of machinery and commercial vehicles for customers in New Zealand and Australia to the Construction, Mining, Forestry and Transport industries. At the...

  • IT Service Desk Lead

    1 week ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 69574**IT Service Desk Lead** **Location - Parramatta, on site requirement** **Employment type - Full time temporary opportunity until October 2028** **Salary - Clerk Grade 9/10 -$120,859 - $133,183 per annum, plus employer’s contribution to superannuation.** **About Aboriginal Housing...

  • Service Officer Service Desk

    2 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Corporate Services - Location: Parramatta, NSW, AU, 2150 - Req ID: 73071 **Service Officer Service Desk** - **6-month temporary role with view to extend**: - **Parramatta CBD with access to hybrid work arrangements**: - **Salary from $82,193 to $90,001 + super and annual leave loading**: - **Diverse and inclusive organisation with generous...

  • Aps 5 - IT Service Support Officer

    6 days ago

    Parramatta, Australia Federal Court of Australia Full time

    **Position Overview** This position is responsible for providing 1st level IT support to the Federal Court of Australia, Federal Circuit and Family Court of Australia and National Native Title Tribunal’s (NNTT) judiciary and staff. The IT Service Desk is the initial point of call for users of IT services provided by the Information Technology...

  • Service Desk Officer

    4 hours ago

    Parramatta, Australia Uniting Full time

    **Bring your solid Customer Service experience to Uniting where you will make a difference every day!**: - **Parramatta CBD base + hybrid**: - **Great base salary + super and NFP salary packaging benefits, 18,550 as a tax-free benefit!**: - **Work with a team of collaborative professionals.** **About the role**: This full time permanent role is...

  • Service Desk Officer

    2 weeks ago

    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...