IT and Administration Assistant

**Job Description
- IT and Administration Assistant**

**About Senami**

We provide caring, respectful, non-judgmental, empathic services to our client guiding clients to develop self-awareness and promote individual well-being. Our Practice is committed to providing intensive support, counselling, case management and psychotherapy services to achieve positive outcomes for clients. Our work is person-centered and uses personal interests and normative commitments to increase individual’s awareness of their core values and assist them to translate this awareness into a concrete intervention plan.

**Job Title**:IT and Admin Assistant

**Reports to**:HR Assistant

**Work type**:Full-Time

**Location**:Senami Offices and travel to other locations as requested

**Job role**:Senami Counselling and Psychotherapy Services has recently implemented a CRM system called Penelope. We are seeking an IT and Admin assistant to continue with the implementation of the CRM and support staff to implement and improve the system. Working with our clinical team, you will be responsible for assisting with maintenance of the cloud computing environment, entering data on to the CRM software and liaise with the software designers to customize the CRM software to our company needs. Furthermore, you must have a strong content creative skill, able to work independently while liaising with other stakeholders to ensure technical IT issues are resolved as soon as possible. You must also be flexible to take on tasks and work with our clinical team to resolve IT and administrative challenges.
- Prior experience with Penelope CRM or other cloud-based CRM software is desirable for this role

*Prior experience with designing website and other content creative skills is essential

*Prior experience managing on line social media is essential

**Job duties**:

- Provide support and troubleshoot errors for the company’s printers, computers, phones and related equipment as well as contribute to developing programs that will increase rostering efficiency.
- Provide regular training and support to all employees on the usage of electronic software and hardware as required.
- Support with fortnightly rostering and maintain adequate staff rostering during work hours.
- Implement an efficient rostering system that meets the requirements of the company.
- Update and assign support service requests by providing clients with appropriate responses essential in implementing the CRM software.
- Review existing IT systems and internal processes. Work in collaboration with Management to understand the company’s IT objectives and provide advice to support new systems in-line with the organization’s needs.
- Answer all staff rosters enabling a balance between optimizing staffing efficiency and maximizing staff satisfaction on a fortnightly basis.
- Answer all in-bound queries in a friendly and timely manner.
- Ensure on-going social media content for the company
- Assist in marketing efforts by creating flyers, brochures, promoting our services in a positive manner and attending expositions or networking events with other staff members.
- Liaise with clients and employees acting as the first point of contact in the office.
- Perform other administrative duties when assigned necessary.

**Mandatory knowledge and skills**:

- 2+ year in an IT position
- Knowledge of Penelope software or other cloud-based CRM essential
- IT knowledge and skills with CRM software particularly Penelope
- Strong content creative skills
- Excellent problem-solving skills
- Analytical mindset
- Ability to work independently without constant supervision
- Ability to take initiative and control of tasks
- Desire to work in IT and administration
- Interest in the disability services and mental health sector
- Valid Working with children, NDIS and DCSI checks
- Valid working rights in Australia
- Current and valid driver’s license
- High level of written and verbal communication skills
- Computer literacy with common Microsoft platforms
- Ability to follow instructions and actively participate in team discussions
- Valid driver’s license and access to reliable vehicle

**Qualifications**:

- Bachelor and/or Master in a relevant field (IT, Data Management and Administration)

**Job Types**: Full-time, Permanent

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- No weekends

Ability to commute/relocate:

- Kilburn, SA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)
- CRM software: 1 year (preferred)

Licence/Certification:

- Driver's License and reliable regular access to a vehicle (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person