Strategic Customer Success Manager

5 days ago

Sydney, Australia Dynatrace Full time

**Company Description**

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

We realized that the traditional post-sales customer journey is broken, and we are on a mission to fix it Our aim is to bring together all post-sales customer experiences under one unified framework - and we call it Dynatrace ONE. As a Strategic Customer Success Manager (CSM) you will be at the core of this approach, and your main responsibility will be to make sure our largest, most complex customers realize the value of their Dynatrace investment.

To excel in the role, you will need to be a seasoned strategic thinker with exposure to large corporations and government, a master in relationship building, and have a solid history of retaining and growing your assigned accounts. Your focus will be on renewals and account growth, navigating enterprise organizations and collaborating with our Champions and account teams to ensure on-time renewals.
- Be the trusted advisor and primary post-sale point of contact for all Strategic Organizations across VIC and WA, engaging proactively with various teams on a regular basis
- Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
- Demonstrate product features beyond core functionalities to help the customer achieve specific business results and maximum value from the product
- Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
- Be accountable for client renewal and retention results
- Ensure deployment and utilization best practices are implemented and understood and collaborate with partners and internal consulting functions to drive timely results
- Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

**Responsibilities**:

- Develop relationships with complex customers and help various departments unleash the value of Dynatrace through education, enablement, and internal discovery
- Be the champion of deployment success by mapping out relevant stakeholders and engaging them on the relevant value proposition
- Visit client locations on a regular basis to ensure client satisfaction and promote ongoing contract renewals
- Coordinates sales quotations and responds to requests for proposals

**Qualifications**
- 7+ years of progressive experience in managing complex SaaS customers
- Ability to quickly develop strong relationships with the users/commercial partners/internal communities and drive outcomes
- Excellent verbal, written and interpersonal communication skills in English; any additional APAC language is a bonus
- Experience in working with execs in client environments, as well as with procurement and business owners
- Highly motivated, energetic, and committed to getting results
- Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed companies is also valuable
- Sales methodology certification (Miller Heiman / Challenger / LAMP etc.) desirable
- Business acumen and commercial outlook, with a conceptual understanding of IT operations processes and best practices
- Understanding of APM marketplace and Dynatrace key strengths

  • Strategic Customer Success Manager

    5 days ago

    Sydney, Australia DoorDash Australia Full time

    **About the Team**: Our Strategic Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our largest customers in APAC. Our team is passionate about bringing skills as consultants, business analysts, project managers, SevenRooms advocates, and customer success professionals with a high level...

  • Strategic Customer Success Manager

    5 days ago

    Sydney, Australia DoorDash Full time

    Job ID: 3207024 - DoorDash Technologies Australia Pty Ltd - Sydney, Australia About the Team Our Strategic Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our largest customers in APAC. Our team is passionate about bringing skills as consultants, business analysts, project managers,...

  • Lead Customer Success Manager

    2 weeks ago

    North Sydney, Australia Open Text Corporation Full time

    **Lead Customer Success Manager (Strategic Program)**: - Req id: 31239- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Kaizen Global Technologies Full time $90,000 - $120,000 per year

    Overview:As a Customer Success Manager at the client, you will play a crucial role in ensuring the success and satisfaction of our customers. You will act as a strategic partner, working closely with customers to understand their unique needs and challenges. By providing tailored advice and recommendations, you will help them drive adoption of the client's...

  • Customer Success Manager

    1 week ago

    North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...

  • Customer Success Manager

    5 days ago

    Sydney, Australia Okta Full time

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time $120,000 - $150,000 per year

    Customer Success ManagerFull-Time | Hybrid Work EnvironmentWe're hiring for a Customer Success Manager for my SaaS vendor. They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc. You'd be looking after 30-45 accounts. KPIs...

  • Customer Success Manager

    4 days ago

    Sydney, New South Wales, Australia JobAdder Full time $90,000 - $120,000 per year

    Perks & BenefitsCompetitive Salary and annual remuneration reviews.Health & wellness benefits to support your physical and mental well-being.Remote work model with co-working options available.Supportive team – Fun, caring colleagues with regular team-building activities and social events.Career experiences – Lateral, vertical, and rotational...

  • Customer Success Manager

    5 days ago

    Sydney, Australia Qualtrics Full time

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...

  • Customer Success Manager

    5 days ago

    Sydney, Australia Relevance AI Full time

    Customer & Community - Full-time - Sydney, AU - Remote friendly **Drive success for enterprise customers!**: **Relevance AI** is reimagining the data people use. Our platform enables better decision-making and insights by taking all data into account, both structured and **unstructured**. We transform what is today a manual, labour-intensive and inefficient...