Reconciliations and Investigations Officer

1 week ago

Melbourne, Australia ME Bank Full time

**About the role**

Sitting in our Banking, Treasury and Market Operations group, as a Reconciliations and Investigations officer you’ll be in working in a specialised and dynamic team who are responsible for resolving customer queries and requests relating to incorrect internet banking payments, external banking investigations and suspense account reconciliations of unmatched Debits and Credits.

You’ll also be investigating non fraud related chargebacks and customer card disputes, as well as handling general customer queries about the location of their missing funds - so if you like the sound of what you’ve read, we’d love to hear from you.

**About you**

You have a logical, analytical mind and an ability to be able to look holistically at a situation and work your way backwards as required. You’ll be guided by the ePayments code, BECS procedures and our work instructions to get things done. Whilst you don’t need to have extensive banking experience, it would be great if you have some understanding of transaction banking principles to really set up for success in this role.

When it comes to your work, you take a proactive approach to your role and you have meticulous attention to detail and strong communication skills. You’re a quick learner and a team player with a can-do attitude who really enjoys a challenge. Working in an environment that is social, strong and supportive, with leaders who are there to guide and inspire you, really brings out your best.

**About ME**

ME was created to be different - with a core purpose to help all Australians get ahead - regardless of gender or identity, sexuality, ethnicity, religion or disability.

**Perk ME up**

Once you get your feet in the door at ME, we’ll put them both in your very own ME-branded high-top sneakers. You’ll also get the following financial, health and fun perks when you join the team:

- Covid-safe working from home options
- 4U Extras portal (discounts and cashback on 100s of items including cinemas, shopping and gym memberships
- Purchased Leave programme
- Internal wellness programme (Mindfully ME)
- Professional education through LinkedIn Learning
- Novated Leasing
- Professional membership reimbursements
- Flu Vaccination
- Financial education (To help you manage your money smarter)
- ProudlyME (our LGBTI network) and Women at ME affinity groups

**I was born to play this role**
- Please note: To be considered for this role, you must be an Australian Permanent Resident, an Australian Citizen or hold a Valid Working Permit._

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