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Service Designer

2 weeks ago

Mulgrave, Australia Kmart Full time

**Brighter Futures Start Here**

As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices - it’s the heart of everything we do.

As a leader in the retail market, we’re optimistic about our future and yours. We’re relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that you’ll be proud of. We celebrate your uniqueness and individuality. Because at Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

**Join the team**

We are seeking a skilled
**Service Designer** who genuinely gets customer centricity and is passionate about innovation through human centred design. This role will be accountable for enhancing the customer and team member experience by understanding their challenges, and then designing and validating the solutions. You will be passionate about analysing data and using rapid prototyping tools and techniques to ensure solutions are fit for purpose. Some of the tools you may like to use would be journey maps, wireframes, process maps and personas.

This role will report to the Innovation Program Manager and is based in Kmart’s National Office in Mulgrave.

**What you’ll be doing**:
As a
**Service Designer **working for Kmart, you will:

- Define and develop end-to-end customer and team member experiences, identifying opportunities to rethink and improve how things are done.
- Lead user research, observational research and build / test rapid prototypes.
- Lead the use of design research techniques to uncover customer and team member needs and pain points, with the aim of translating these insights into new innovation concepts
- Work within a small multi-disciplinary team across the end-to-end innovation process, helping us to design the future of Kmart stores and operations
- Establish an ongoing innovation design mindset that promotes curiosity, exploration and efficiency

**To be successful in this role you’ll have**:

- 3+ years of relevant experience in service design or user experience design.
- Participated in design-led innovation projects with experience spanning research to prototyping. Experience working within an innovation team would be highly desirable.
- Knowledge of existing and emerging service design tools - exposure to Miro, Figma and Asana would be an advantage.
- Demonstrated skills in data analytics and storytelling using research outcomes and perceived benefits.
- Experience working collaboratively with cross-functional teams across the organisation.
- Ability to adapt to fast-paced environments and changing business needs.

**Benefits we’ll offer you**:

- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
- A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
- A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers
- We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
- Free onsite parking when you’re required to come into the office
- We offer inclusive parental leave, a family room and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
- A dynamic learning and support program
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
- In-house café that serves breakfast, lunch and includes a collaborative space to work in
- A reflection room that can be used for prayer, meditation, or time for you
- A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
- Regular product sample sales with loads of discounted items to purchase
- Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement
- Great career opportunities across the broader Wesfarmers Group

**We’re here to make everyday living brighter**

From humble beginnings in Burwood East, Victoria, in 1969, we’re now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We’re designing and creating the products people reach for every day. In-store, online, or Click & Collect - getting the products we love into the hands of happy customers is what we aim to do best