Customer Service Administrator
1 week ago
Long term career opportunities and growth
- Bonus structure to reward your hard work
**Your tomorrow starts with you today**
Are you a passionate individual with a customer focused background, have a strong desire to learn, grow and achieve goals within an industry that is truly making a difference? You may be just the person we need
**Who we are**
At Humanity Health Group we care as much about you, as we do our clients. Each day we help our staff and our clients to live better lives, offering opportunity and inspiration at each turn of the journey.
We’re in the business of helping people get to where they want to be throughout their life. That goes for our clients and our people.
For our employees, we provide an industry-leading ‘Humanity Life Policy’ that encourages you to cultivate your version of a balanced life and meaningful career across our global brand family.
**About the role**
As a Client Services Administrator, you will be our clients first point of and responsible for:
- Taking initial details relating to enquiries and/or referrals and take the customer through our referrals process
- Generating quotes and following up on quote approvals.
- Communicating with support coordinators regarding matters of their referrals.
- Booking in appointments for our clinicians
- Being part of a team who work together to achieve results
**Opportunity for all successful applicants to complete a certificate in Office Administration fully covered by HHG**
**To be successful you will**:
- Have previous administration, customer service or call center experience
- Be a confident communicator, well-presented and able to hit the ground running
- Possess excellent computer proficiency skills including experience working with Microsoft Office
- Have a passion for people, and an empathy to listen to their challenges and goals
- Have the ability to maintain excellent internal and external relationships
- Demonstrate a high attention to detail and have exceptional verbal and written communication skills
- Be self motivated with a drive for achieving exceptional results
**What we offer**
It’s our people-centric health, wellbeing and development initiatives that separate us from the rest. We’ll empower you to step up: step sideways: flourish always in your pursuit of a long and meaningful career.
We reward high performance and those who come on the journey to help us implement positive change. But most importantly, those who achieve for their customers with incentives and an achievable bonus structure.
In this role you’ll receive...
- Unrivalled professional support, training and mentorship
- Monthly professional development days, opportunities to represent HHG at events and group programs as well as leadership programs
- Continuous career growth working across 12 brands providing you with experience across multiple health related industries
- Support from an innovative organization that feeds new ideas and recognizes high performance
- A great atmosphere where you’re supported to work autonomously and be creative
- Friday social gatherings & regular team outings
- We also have an office Therapy Dog in training who visits most days
**Keen to join us?**
- Humanity Health Group fosters a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply._
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