Head of Risk

A full time, permanent opportunity has become available in our Risk and Quality Health Services team, reporting into Director Risk and Quality Health Services. This is a hybrid role and can be based out of our Melbourne, Sydney or Brisbane office locations when not working from home.

**How will I help?
Key accountabilities include but are not limited to:

- Support key stakeholders by providing an understanding of the business risk profile and status of control environment including any material incidents
- Maintain the Bupa Medical Visa Services (BMVS) and ADF HS quality management strategy
- Maintain system certifications (ISO 9001 Quality Management System/ ISO 45001 Occupational Health and Safety System) ensuring improvement opportunities and corrective actions are completed.
- Ensure assurance and compliance activities are in place to assess the control effectiveness of key risks and key controls across BMVS and ADF HS
- Support risk assessment and risk profiling activities, monitoring of the risks and control environment, and management of non-clinical issues and incidents
- Maintain a reporting framework that meets contractual and internal reporting obligations as well as plans such as the risk management plan, quality plan, whs plan, etc to meet contractual requirements
- Collaborate with the 2nd Line Risk & Compliance and Internal Audit teams to ensure APAC Market Unit key Group risk initiatives such as Risk Culture Plan and the Integrated Management System (IMS) are implemented within the ADF HS and BMVS businesses
- Utilise and maintain the APAC GRC system to ensure risk and quality data is accurate to enable more informed decision making and drive better customer outcomes

**What’s in it for me?**

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
- An additional well-being day each year to treat yourself.

**What do I need?**
- Tertiary qualifications in business, risk management, or a related discipline
- Experience in risk management and / or quality management roles in large organisations in health care, insurance, and / or financial services
- Strategic and operational thinking must be applied to understand current and desired risk management states that will drive continuous customer centric and digital improvements and sound management of risk and controls, and quality assurance processes.
- Excellent leadership and people management skills, with proven ability to engage and drive performance
- Strong analytical, verbal and written reporting skills to communicate risk concepts and deliver meaningful information to senior leadership teams
- A proven track record of effective stakeholder management and successfully driving outcomes
- Strong interpersonal, communication and negotiation skills, with emphasis on achieving results and successful outcomes through consultation and collaboration
- **This is a Security Cleared Position. The occupant must be an Australian Citizen and must be eligible to obtain and uphold a Baseline Security Clearance.**

**About Bupa**

Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.
- Health insurance