Majors Sales Assistant/stocker

**Description of position**:
Sells merchandise and assists members in the major appliance, jewelry, electronics department. Answers member questions, demonstrates merchandise. Stocks and maintains good condition of department product. In our Hardlines department you will stock and build merchandise.

**Daily tasks and responsibilities**:

- Provides and ensures prompt and courteous member service. Answers member questions, demonstrates product, and explains features. Assists member in loading product to cart.
- Reads industry magazines and product reviews to maintain current knowledge of technology and trends of sales area product. Reads literature and experiments with product to learn functions and specifications.
- Communicates with Majors Supervisor regarding quantity, status, price, delivery, and promotion of merchandise.
- Follows merchandising standards and practices. Sets up, cleans, and maintains product displays. Aligns and faces product to front, collects and returns stray items, stocks to maintain high product levels.
- Checks and approves product for member returns. Makes signs and checks accuracy of product signage and marking.
- Participates in merchandise moves. Reviews lists of items for forklift drivers to place in the aisles for stocking. Stocks merchandise.
- Organizes security item lock-up. Clears debris from the sales floor and security lock-up. Sweeps floor.
- Spots for forklift drivers to keep people out of fall-danger zone.
- Coordinates one-day photo-processing check-in, sorting, and filing by initial. Assists members with locating orders.
- Assists with front end duties as necessary.
- Assists other areas in the department as necessary.
- Assists in other departments of the warehouse as necessary.
- Creates computer-generated signs.

**Competency Statement(s)**
- Communication - Articulates information in a way that can be easily understood by employees, members, and vendors. Actively listens to fellow employees, members, and managers.
- Member Service - Exhibits a professional demeanour toward others. Unselfishly serves others and assists members, employees and vendors in a prompt and effective manner while following company procedures. Ability to identify problems, find solutions, and make sound decisions that reflect Costco’s Code of Ethics.
- Self-Motivated - Well-organised and able to prioritise, multi-task, and adhere to deadlines while working efficiently and independently with mínimal supervision. Accepts responsibility for his/her choices and decisions.
- Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed.
- Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Willingness and ability to comply with new programs, methods, practices, and procedures.
- Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco’s Success Behaviours, and by a file free from counselling notices related to job performance.
- Education/Training: High school certificate or higher
- Licenses/Certifications:

- Experience: Must have detailed, current and up-to-date experience and knowledge of electronics, jewellery, appliances,

sales, customer service or comparable; good communication
- Knowledge/Skills: Major knowledge of electronics, Basic math, Computer skills (AS400 and MS Office)