Front Office Duty Manager

1 day ago

Melbourne, Australia Stamford Hotels & Resorts Full time

**Job No**: STAM2025301219
**Location**: Melbourne
An exciting opportunity for an experienced Front Office Duty Manager to join our luxury five-star hotel at Stamford Plaza Melbourne.
Permanent full time position - 38 hours per week
Working on a rotating roster including morning, afternoon, nights and weekend shifts.
Location - Paris end of Little Collins Street close to public transport.
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset.
We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role
Similar experience in a five-star environment is preferred.
permanent full time position
Rotating roster
**The successful applicant will be responsible for**:
Representing the Stamford brand with every guest interaction
Responsible for the smooth functioning of the operation of the Hotel
Ensuring the safety and security of guests, staff and hotel property at all times
Handling guest complaints and resolving issues in an efficient and professional manner
Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
Meeting and assisting VIPs, groups and tours on arrival and departure
Coaching, leading and mentoring staff to deliver exceptional service
Assisting other operational outlets during peak service times
**The successful applicant will have**:
A qualification in Hospitality Management (desirable)
Current RSA and First Aid Certification
Experience as a Fire Warden and First Aid Officer (desirable)
Experience as a Duty Manager in a 5-star environment (highly desirable)
Experience with hotel booking systems - preferably Opera (desirable)
Exceptional attention to detail
Excellent communication skills (both written & verbal)
The ability to work under pressure and multitask
Ability to work independently and as part of a team
Excellent problem solving skills
Strong leadership skills with the ability to motivate employees to deliver a high standard of service
Commitment with flexibility to work mornings, evenings, weekends and public holidays
Proactive focus and shares a passion for the hospitality industry
Culture and Benefits
**As a team member with us you can expect to receive**:
Opportunity to progress within the organisation
Great company culture and team environment
Free Staff meals
Dry Cleaning on site
Discounts within the group
spm

  • Front Office Duty Manager

    1 week ago

    Melbourne, Australia SeaLink K'gari (Fraser Island) Full time

    **The Opportunity** We are looking for a professional and service-oriented Front Office Duty Manager to join the dedicated team at Kingfisher Bay Resort, K'gari (Fraser Island) Queensland. Whilst working within a very busy environment, this role is responsible and accountable for overseeing our front office administration and reception operations to drive...

  • Hotel Duty Manager

    2 days ago

    Melbourne, Australia Hotel Grand Chancellor Melbourne Full time

    **FRONT OFFICE DUTY MANAGER** At the Hotel Grand Chancellor Melbourne we have an opening in our front office team. If you are an experienced Guest Service Agent who is looking for the next step towards your hotel management career, we are seeking a Duty Manager to be part of our progressive team. The successful person will have hotel operations knowledge,...

  • Front Office Duty Manager

    5 days ago

    Melbourne, Australia Pullman Melbourne Albert Park Full time

    Company Description Work Your Way to Albert Park Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate. Why work for Accor? Do what you love, care for...

  • Duty Manager

    1 week ago

    Melbourne, Australia Grand Hyatt Melbourne Full time

    Summary **About Hyatt** At Hyatt we care for people so they can be their best. Care comes from an authentic place of **_empathy_** and human **_connection._** We do this by truly seeing people and getting to know them as **_unique_** individuals, to enable us to design and deliver **_personal experiences_**. With over 590 properties around the world, our...

  • Duty Manager

    2 weeks ago

    Melbourne, Australia Grand Hyatt Melbourne Full time

    Summary **About Hyatt** At Hyatt we care for people so they can be their best. Care comes from an authentic place of **_empathy_** and human **_connection._** We do this by truly seeing people and getting to know them as **_unique_** individuals, to enable us to design and deliver **_personal experiences_**. With over 590 properties around the world, our...

  • Duty Manager

    1 week ago

    Melbourne, Australia The Hotel Windsor Full time

    **About the Hotel** The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our beautiful hotel is looking for a Duty Manager to join our Front Office team. **About the role** This position is ideal for an experienced...

  • Front Office Manager

    3 days ago

    Melbourne, Victoria, Australia Peppers Retreats, Resorts & Hotels Full time

    Join to apply for the Front Office Manager role at Peppers Retreats, Resorts & Hotels3 weeks ago Be among the first 25 applicantsJoin to apply for the Front Office Manager role at Peppers Retreats, Resorts & HotelsGet AI-powered advice on this job and more exclusive features.Company DescriptionNestled in the stunning Yarra Valley, Peppers Marysville is part...

  • Overnight Duty Manager

    2 weeks ago

    Melbourne, Australia Grand Hyatt Melbourne Full time

    Summary **About Hyatt** At Hyatt we care for people so they can be their best. Care comes from an authentic place of **_empathy_** and human **_connection._** We do this by truly seeing people and getting to know them as **_unique_** individuals, to enable us to design and deliver **_personal experiences_**. With over 590 properties around the world, our...

  • Front Office Manager

    1 week ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23206139 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Administering front office functions and...

  • Casual Front Office Duty Manager/ Guest Service Agent

    3 days ago

    Melbourne, Australia The Great Southern Hotel Full time

    **he Great Southern Hotel Melbourne (GSH-Melbourne)** is a busy hotel located in the heart of Melbourne’s CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New...