Contact Centre Representative

2 weeks ago

Warwick Farm, Australia Daikin Full time

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

Reporting to our Call Centre Team Leader, the role as a Contact Centre Representative will be to manage the high-volume inbound customer calls but not limited to:

- Identify customer needs and provide accurate information, guidance, or resolution
- Handle customer complaints or issues with empathy and professionalism
- Process service requests, update customer records, and escalate complex issues when necessary
- Follow communication scripts, processes, and quality standards
- Meet or exceed KPIs such as call handling time, customer satisfaction, and first-call resolution
- Work collaboratively with team members and other departments to ensure seamless customer experience
- Maintain knowledge of company products, services, policies, and procedures
- Proactively identify areas of improvement to enhance customer experience

This role involves rostering between 8AM - 4PM, 9AM - 5PM or 10AM - 6PM shifts between Monday to Friday. The first 6 months will require onsite training & on-going development.

Currently offering immediate start if available

About you
- Previous Call Centre experience is preferred
- Previous experiences in customer service/hospitality are ideal
- Ability to work under pressure whilst maintaining attention to detail
- Strong verbal & written communication skills
- Manage and handle difficult customer interactions with genuine care
- Reliable, respectful, punctual and committed to delivering quality customer service
- Self-motivated individual with an ability to work collaboratively in a team environment

Why join us?
- People Centric Management
- Collaborative work environment fostering a positive team culture.
- Competitive salary + Superannuation + Performance bonus
- Equipment for work will be provided such as Work Laptop, Work Phones
- Provided with on-the-job training for continuous career growth opportunities
- Discounted Bupa Health Fund
- Flare Benefit - Discounted gift card, novated lease, discounted health/car/home loan
- Be part of a global number 1 company in HVAC
- Be part of a dynamic team that values innovation, collaboration and personal growth.
- Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Contact Centre Representative

    3 days ago

    Warwick Farm, Australia Daikin Full time

    About the role Reporting to our Call Centre Supervisor, the role as a Contact Centre Representative will be to manage the high-volume inbound customer calls but not limited to: - Dealing with customer queries through multiple channels - Working with the customer to resolve their inquiries - Provide service follow-ups and general information - Enter service...

  • Call Centre Team Leader

    7 days ago

    Warwick Farm, Australia Daikin Full time

    Our Company Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities. Drawing on the stability of...

  • Customer Sales Consultant

    7 days ago

    Warwick Farm, Australia Peter Warren Automotive Holdings Full time

    **Peter Warren Automotive Holdings** is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert...

  • Customer Sales Consultant

    2 weeks ago

    Warwick Farm, Australia Peter Warren Automotive Holdings Full time

    **Peter Warren Automotive Holdings** is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400...

  • Sales Representative

    2 weeks ago

    Warwick, Australia Wurth Australia Full time

    **Warwick** Its that feeling you get when you're ready for a successful selling day ahead. That feeling of excitement as you step into your company vehicle. That feeling that you know you are part of a 14.4billion Euro family company one who is the largest employer of direct selling staff globally. You're prepared to hunt down new customers and help the...

  • Customer Sales Consultant

    7 days ago

    Warwick Farm, Australia Peter Warren Automotive Holdings Full time

    **Excellent earning potential for top performers**: - ** Salary + commissions**: - ** Plenty of growth and opportunity for the right person** **The Peter Warren Group** is one of Australia’s largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW and throughout...

  • Technician Toyota

    7 days ago

    Warwick Farm, Australia Peter Warren Automotive Holdings Full time

    **Peter Warren Automotive Holdings** is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert...

  • Service Advisor Isuzu

    7 days ago

    Warwick Farm, Australia Peter Warren Automotive Holdings Full time

    **Join one the largest dealership networks in Australia**: - ** Enjoy exclusive staff discounts on lifestyle and automotive products**: - ** Competitive salary package!** We are looking for an experienced, motivated and enthusiastic **Service Advisor**, to join the team at **Isuzu** in **Warwick Farm**. As a **Service Advisor,** you will be someone who...

  • Mechanic Technician Jeep

    2 weeks ago

    Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time $70,000 - $120,000 per year

    Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert...

  • Automotive Apprenticeships and Traineeships

    1 week ago

    Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time $45,000 - $65,000 per year

    Automotive Apprenticeships and Traineeships for WomenThis position is advertised as an identified role for Women Only by Apprenticeship Careers Australia (ACA) and accordingly Apprenticeship Careers Australia preferences female applicants in the selection and recruitment process for this position. This is in line with our exemption under section 126 of the...