Contact Centre Representative

2 weeks ago

Warwick Farm, Australia Daikin Full time

About the role

Reporting to our Call Centre Supervisor, the role as a Contact Centre Representative will be to manage the high-volume inbound customer calls but not limited to:

- Dealing with customer queries through multiple channels
- Working with the customer to resolve their inquiries
- Provide service follow-ups and general information
- Enter service related enquiries

This role involves rotating rostering between 8AM - 6PM shifts between Monday to Friday. The first 6 months will require onsite training & on-going development.

Currently offering immediate start if available

About you
- Previous Call Centre experience is preferred
- Previous experiences in customer service and data entry are ideal
- Complaint handling skills and ability to work under pressure
- Attention to detail
- Strong verbal & written communication skills
- Punctual and reliable

Our Benefits
- Flexibility working arrangement after probation
- Onsite vacation childcare partly funded by the company
- Collaborative work environment fostering a positive team culture
- Attractive salary plus performance bonus
- Ongoing training, development and career growth opportunities
- Mental Health & Wellbeing services

About Daikin

Join an organisation that genuinely values its people, community and the environment, striving to be a company that creates numerous opportunities to take on challenges and affect positive change.

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

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