IT Service Desk Officer Hybrid Work From Home Role

10 hours ago

Gold Coast, Australia Precision It Full time

**Responsibilities**:
**About Precision IT**
**Precision IT** is a nationally based Managed Services Provider (**MSP**) that provides IT services to a broad range of clients across Australia. We have offices located in Sydney, Brisbane, Gold Coast, and Melbourne.

A unique opportunity has become available for an enthusiastic, self-motivated, bright and driven individual to join our Service Delivery Team in our Gold Coast office in a hybrid work from home role.

**The opportunity**

You will be on the front line of the business and provide exceptional customer service and ensure timely response and resolution of any issues that pass through our support function.

We provide exposure to a variety of different platforms including:

- Office 365.
- Cloud services.
- Networking.
- Security & Firewalls.

**About you**
- Strong written and verbal communication skills with high-level attention to detail.
- Customer-focused ensuring client confidence in the support team and the business.
- Ability to work individually and as a team in a collaborative environment.
- Ability to manage high-pressure situations.
- Desire to further knowledge and experience in IT through certifications.

**What you need**
- ** 1+ years** in a customer service focused role.
- ** 1 year minimum** working in an outsourced service provider environment.
- Basic TCP/IP and Networking knowledge.
- Knowledge of Windows Server and Active Directory desired but not required.
- Tertiary education in relevant IT course(s), and/or industry qualifications.

**The benefits**
- Enjoy working a 4-day week and have more work/life balance.
- Enjoy a hybrid work from home/work from the office role
- Work with a dynamic team with a passion for new technologies and delivering great outcomes for clients.
- Be led by a progressive and technical management team.
- Great exposure to cloud platforms such as AWS, Azure, and Office 365.
- Comprehensive training available to the team, internally and externally. We want you to grow while working at Precision IT.
- Exposure to a national client base.
- Great company culture.

**How to apply?**

**Recruitment Agencies** - Thank you for taking the time to read. We are currently **not looking** for agency assistance, we will be in touch if we need further assistance.

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