B&f Reservations Agent at W Melbourne

2 weeks ago

Melbourne, Australia W Melbourne Full time

W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENT
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefines revelry for the modern jet set.

HOTEL OVERVIEW
W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest B&F reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer any questions relating to each venues concepts, menu offering, dietary requirements, group reservations policy and support with the creation of the venue event orders.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

  • F&B Attendant

    5 days ago

    Melbourne, Victoria, Australia W Melbourne Full time $40,000 - $60,000 per year

    Are you excited to work and create epic moments for guests at our multi-award-winning venues?Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this...

  • Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23090400 **Job Category** Reservations **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...

  • Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23072569 **Job Category** Reservations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Reporting directly to the Cluster Reservations Manager, we are looking for an experienced and...

  • Guest Services Agent

    5 days ago

    Melbourne, Australia SOFITEL Full time

    Company Description A fabulous opportunity exists at Sofitel Melbourne On Collins to join our Reservations Team. As the first port of call, you play an instrumental part in creating the everlasting first impressions of our guests, while delivering seamless experiences and exceeding expectations to make our guests stay fabulous. If this sounds like you,...

  • B&f Expert

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** Full Time **Job Number** 24066847 **Job Category** Food and Beverage & Culinary **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you excited to work and create epic moments for guests...

  • B&F Agent

    1 week ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per year

    Are you excited to work and create epic moments for guests at our multi-award-winning venues?Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this...

  • Cluster Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22187964 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Come and join the team at The Westin Melbourne!** At Westin, we are committed to empowering the well-being of...

  • B&f Service Expert

    5 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** Full Time/ Part Time **Job Number** 24051965 **Job Category** Food and Beverage & Culinary **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you excited to work and create epic moments...

  • B&f Agent

    1 week ago

    Melbourne, Australia W Hotels Full time

    **Job Description**: **Job Number** 23145133 **Job Category** Food and Beverage & Culinary **Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Are you excited to work and create those epic moments for guests at our...

  • Reservations Agent

    1 week ago

    Melbourne, Victoria, Australia Pan Pacific Melbourne Full time $60,000 - $80,000 per year

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan Pacific.The RoleBased at the award winning 5-star Pan Pacific Melbourne (in the heart of South...