Customer Service Coordinator

Device Technologies Australia Pty Ltd
Customer Services
Sydney - Permanent - Full time
Job ID# 493666
Posted 21 Oct 2025
Closing 21 Nov 2025
About us
Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Over 30 years, Device Technologies has developed a reputation for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands, and employing over 1000 highly skilled staff located across Australia, New Zealand and Asia.
Geared towards optimal performance, our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.
The opportunity
Entry Level Opportunity - Customer Solutions Specialist
Looking to kick-start your career in a role that’s more than just answering phones? Join us as a Customer Service Coordinator — no prior industry experience required. This is an entry-level role with full training and support, you’ll be the go-to problem solver for our healthcare clients, helping hospitals, clinics, and providers access the medical products they need (fast). Every day is different, every solution matters, and you’ll be part of a team that keeps the healthcare system moving. This role is based in Belrose, NSW.
**Why you’ll love it here**:
Hybrid work - 2 days working from home, 3 in the office for the best of both worlds
Extra time off - 3 Rest Energise & Connect Days plus your birthday off
More leave, more life - Option to purchase additional annual leave
Recognition that counts - Team Member of the Month + Company-wide Employee of the Month
Pinnacle Awards - Annual awards night with an overseas trip for you and your chosen plus one if you’re a top performer
Wellbeing first - EAP program for you and your family
About you...
At Device Technologies, we succeed through our commitment to five key values:
Delivering Innovation - We constantly seek new ideas, technologies, and approaches to meet evolving customer needs and market demands. Through our innovation we continually adapt and transform for our people, our customers and our future success.
Seeking Collaboration - By embracing collaboration we tap into diverse perspectives, skills, and resources to drive innovation, solve complex problems, and achieve common goals.
Taking Ownership - We embrace accountability and initiative. It fosters trust, collaboration, and empowers our people to drive success through proactive responsibility.
Practising Good Business - We strive to embody integrity, responsibility, and sustainability. It involves ethical conduct, transparency, and a commitment to social and environmental stewardship.
Championing the Customer - By placing customers at the heart of decision-making and operations, we enhance experiences, foster loyalty, and collectively strive to improve patient outcomes.
**Essential Skills**:
Strong attention to detail
Excellent communication skills to communicate effectively with customers (written and oral)
Willingness to learn
You will be using several systems, so familiarity with technology is a must
Interested?
At Device Technologies we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.