Ndis Support Coordinator

**Introduction**:
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

**Description**:
The NDIS Support Coordinator's key role function is to coordinate access, connection and support services for NDIS clients seeking assistance from ATSICHS. The role will assist in building connections and engaging support services while building capacity and enabling participants to live more independently and be included in their communities.

The NDIS Support Coordinator provides support to staff, more specifically health practitioners and the community, to educate, implement and streamline processes to ensure eligible ATSCHIS clients are provided the support they required through the NDIS. The role works to skill ATSICHS staff in understanding how the NDIS can assist their clients and assists in building knowledge and understanding of the scheme within the community.

They will also support fellow staff in a team environment to build collegiality and a sense of belongingness within the team and ATSICHS family. Staff will actively participate in team activities and contribute to a flourishing workplace culture that promotes the ethos and values of ATSICHS Brisbane as a long standing Aboriginal Community Controlled Organisation.

Duties

Effective case management and accurate data tracking/reporting
Working with Participants to achieve their goals in line with their NDIS plan
Develop, implement, monitor and review ATSICHS NDIS Service Level Agreements (SLAs) and where applicable, ensure participants receive timely and clear communication for SLA’s and quotes for participants
Create linkages with the community through communication and marketing and community engagement

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly and supportive Support Services team that will help you grow personally and professionally. This is a career, not just a job. We are very passionate about growing and developing our employees and promoting from within. Join an organisation that truly lives our values every day, where our employees are happy to come to work.

**Benefits**:

- Base salary of $78,175 and is negotiable depending on qualifications and experience
- Be empowered by empowering those in need
- Access to salary packaging

COVID-19 Requirement
- Immunisation history showing you have received two doses of a Covid -19 vaccine is encouraged.

**Skills and Experiences**:
Essential**Qualification and/or Experience**:
Current Bachelor’s Degree, in Social Work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention or Criminology and/or with 2 years’ relevant experience in social services field; and/or relevant experience.

AND/OR

Current Diploma in Community Services, Social Work, Human Services, Child and Family, Allied Health, Youth Work, Child and Family Intervention and/or with 3 years’ relevant experience in social service field; and/or relevant experience.

AND/OR

With at least 1 year of abovementioned experience in a case management role; and/or relevant experience.

**Skills and Knowledge**:

- Demonstrated ability and comfortableness working in a performance driven environment to meet individual weekly, monthly and quarterly performance targets.
- Demonstrated ability to build client agency, self-efficacy and facilitate change through client empowerment, while actively discouraging client dependence on supports.
- Demonstrated knowledge and ability to provide behaviour change interventions that build client self-awareness and active change in achieving their identified goals.
- Demonstrated ability to work with the whole-of-family, irrespective of primary client, in meeting the totality of family needs.
- Demonstrated ability in coordinating multiple services in providing access to holistic care for clients, particularly integrating internal agency supports across multiple teams.
- Demonstrated knowledge and understanding of the factors contributing to vulnerability, disengagement, and intergenerational trauma of client group
- Experience with case management for high risk and/or crisis clients, with high-level planning and organisational skills.
- Knowledge of the supports available to target clients in the areas of mental health, substance misuse, education, employment and housing.

**Additional Requirements**:

- Requirement to travel across the Logan and/or Brisbane region, as per program location.
- Current drivers’ license
- Requirement to