Analyst, Tech Lounge Support

Analyst, Tech Lounge Support
- Job number: 797757
- Primary position location: VIC- Melbourne CBD
- Primary position location: VIC- Melbourne inner
- Category: Helpdesk & IT Support
- Category: IT Architecture & Strategy
- Work type: Permanent Full time
- Closing at: Jan 19 2025 at 23:55 AEDT

**Favourite**

- **We are empowered to make a positive difference for customers and communities.**:

- **You’ll join a high-performing team focused on delivering great transaction banking products for small and medium businesses.**:

- **Be supported to grow your career at NAB.**

**As an Analyst, Tech Lounge Support,** you will
- Represents the service(s) across the organization.
- Accountable for the successful resolution of medium and low problems
- Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure
- Collaborates with Workplace SME’s\Architects to ensure that projects handed to Workplace are delivered in accordance with stated strategic and tactical objectives.
- Identifies opportunities to drive efficiency through automation
- Contribute to the tracking and reporting against agreed service KPIs, SLA’s, Service Health and the contractual obligations of 3rd party Service Providers.
- Drive continuous technical improvement to the service ensuring Security and Architectural standards are adhered to.
- Maintains a high level of knowledge relating to the nominated service including roadmaps, pre-release features and the 2nd level impacts when considering implementation in the NAB environment.
- Maintains knowledge and understanding of the wider Workplace portfolio and identifies opportunities to leverage complementary technologies to drive efficiency through effective consumption of existing toolsets.

**Key skills and experience**
- 3+ years’ experience delivering workplace services in an enterprise environment.
- 3-5 years’ experience delivering technical support and development services to large scale enterprise deployments of SCCM and Intune.
- 1-3 years administering large scale Wintel environments with knowledge in software
- Experience (2+ years) experience delivering service in an enterprise ITIL environment
- Experience implementing and managing large scale upgrades in SCCM technologies and toolsets.
- Experience implementing and managing Base Operating Environments (BOE) and SOE
- Experience in AD support and implementation
- Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment

**Inclusion and Diversity**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

**#LI-DNI