Guest Services Manager

2 weeks ago

Coles Bay, Australia Federal Hospitality Full time

**About Saffire**

Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania’s stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking backdrop of Wineglass Bay.

Saffire stands out with its distinctive design and exceptional features, complemented by our bespoke approach to individually tailored experiences and packages. Our lavish Freycinet accommodation boasts 20 sumptuous suites, each offering breathtaking views of the Hazards Mountains. Guests can relax in our world-class day spa and savour unforgettable culinary delights. Being nestled within Freycinet National Park, guests are granted exclusive access to some of Tasmania’s most stunning natural wonders, encouraged to embark on a guided hike through pristine wilderness, explore the secluded coves of Great Oyster Bay, or simply relax on your private balcony and soak up the panoramic views.

**What you can expect in a day in this role**:
Reporting to the Assistant General Manager, you will ensure a seamless pre-arrival experience of guests, offer a warm welcome and personalised check-in, and manage the guest experience throughout their stay. You’ll coordinate with departments to ensure smooth operations and conduct briefings to keep staff informed of special requests and guest needs, ensuring a consistent, exceptional experience for all guests.

**What you will bring to the role**:
You’ll be passionate about delivering the highest standards of guest services, ensuring a memorable experience. Ideally, you’ll also bring:

- Highly developed organisational skills and a fine eye for detail,
- Advanced computer literacy, including Microsoft Office and RMS Hotel Management System (preferred)
- Proven leadership skills and team development skills
- Strong interpersonal and communication abilities
- Experience in guest-centric roles, capable of selling property experiences

**What you can expect from us**:
By joining the team at Saffire, you will gain exposure to working with inspiring industry mentors, and gain the satisfaction knowing you are contributing to creating memorable guest experiences. This role is in a beautiful remote Tasmanian location, but still only a two hour drive away from Hobart and Launceston.

Our staff has access to live in subsidised and fully-furnished accommodation in Tasmania’s breathtaking Freycinet National Park which is located only 10 minutes drive from holiday town, Coles Bay. You can also expect access to Wi-Fi, gym, and entertainment facilities at the employee accommodation site, as well as a complimentary meal on your shift.

You’ll also receive access to hundreds of discounts across many brands, helping you save on everyday expenses, including bills, fuel and groceries, fashion, restaurants, and entertainment.

**Interested? Take the next steps to apply

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