Administrator
6 days ago
Posted: 13/02/2025
Closing Date: 26/02/2025
**Job Type**: Permanent - Full Time
Location: Melbourne
Job Category: Administration and Office,Banking and Financial Services,Call Centre and Customer Service,Insurance & Superannuation
**About the team**:
Our team is dedicated to delivering exceptional service while managing our customers' superannuation benefits with the utmost care and efficiency. We believe that our success hinges on our commitment to customer focus, teamwork, and meeting service level agreements (SLAs).
**Your new role**:
We are seeking a dedicated and detail-oriented Administrator to provide essential admin support to the Defined Benefits team, ensuring that our customers receive a seamless and positive experience throughout their journey with CSC.
We are looking for someone who takes pride in their work and has a commitment to delivering high-quality service. If you have a passion for helping others, join our team and contribute to the continued growth and success of CSC.
**Responsibilities**:
- Ensuring that daily administration and data entry tasks are completed accurately and on time
- Responding to client inquiries, by phone, or through written correspondence
- Ensuring customers’ superannuation benefit requests are complete and follow up with them for any missing items before submitting these requests for processing in accordance with our service level agreement, timeframes, legislation and Fund rules
- Adhering to internal procedures and guidelines while working collaboratively with your team to provide support as needed
**Desired Skills and Experience**:
**What you need to excel**:
- Solid understanding of superannuation processes and relevant legislation required
- RG146 qualification is not mandatory but will be considered an advantage
- Strong attention to detail, and commitment to outstanding client service
- A proactive and solution-focused approach, to help meet the needs of our customers while growing your career in the superannuation industry
- Clear written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders
- Excellent administrative/coordination skills
- Demonstrated ability to plan, organise and prioritise
- Ability to be an innovative and flexible team player
- Professional attitude and willing to contribute to a positive business culture
**What will you get in return?**
- Permanent position within a collaborative and supportive team
- Continuous learning opportunities and the ability to cross train within the team and across the business
- Flexible workplace arrangements (Canberra - 2 days in the office)
- Benefit from CSC’s commitment to excellence through the core competency framework which underpins all people processes to foster empowerment, continuous development, recognition, and a collaborative culture, ensuring you have the tools and support necessary to thrive and excel in your role
**How do I apply?**
- **Please note**: Agency submissions will not be considered for this position.
- **Applications close**:Wednesday 26 Feb 2025, 5:00 pm
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