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Flinder Discovery Centre Coordinator Vrn 34/24

2 weeks ago

Flinders, Australia Flinders Shire Council Full time

**Award Classification**: Level 4-5

**Employment Conditions**: _Queensland Local Government Industry (Stream A) Award - State 2017_

**Department / Branch**: Community Services & Wellbeing / Tourism & Economic Development

**Principal Location**: Flinders Visitor Information Centre, Hughenden

**Reports to**: Director of Community Services & Wellbeing (or as directed)

**Direct Reports**: 2

**Flinders Shire**

**Our Vision**:Flinders Shire - a place of discovery, opportunity and lifestyle

**Our Mission**:To promote quality of life through leadership, attitude and respect

**Our Values**:

- A Caring Philosophy
- Pursuit of Excellence
- Teamwork
- Local Ownership
- Communication
- Leadership
- Recognition

**Council Structure
**Position Objective**

The Flinders Discovery Centre Coordinator is responsible for management and coordination of efficient
operations at the Flinders Shire Council’s accredited Visitor Information Centre and museum, known as the
Flinders Discovery Centre (FDC) and supporting implementation of tourism development projects.

As a representative of Council, demonstrated professionalism and a commitment to a high level of service and
continuous improvement in the best interest of Council and the Community are essential.

**Office of the Chief Executive Officer**:

- Investment, Attraction & Economic Development
- Executive Support
- Human Resources

**Corporate & Financial**
**Services**
- Financial Control
- Information &
Communication Technology
- Business & Customer Services
- Governance & Regulatory

Compliance
- Workplace Health & Safety

**Engineering
- Open Spaces & Community

Assets
- Asset Management
- Project Management
- Roads & Infrastructure

**Community Services &**
**Wellbeing**
- Community Development &
Engagement
- Tourism
- Community Care
- Regional Marketing &
Promotion
- Media / Communications

**Key Responsibilities**

**_Flinders Discover Centre (FDC) Management and Operations _**
- Manage and oversee FDC operations including people management, rostering, financial management,

stock and inventory, record keeping and reporting requirements
- Develop and participate in a fair and equitable roster system aligned to events, activities and tourism for

Flinders Shire
- Provide quality customer service and respond to customer enquiries in a professional manner
- Monitor and review facilities, displays, tourist information, sale items and the museum to ensure

compliant to health and safety and presentable while remaining updated in line with customer
expectations
- Recruitment and ongoing training of FDC staff and volunteers
- Oversee and develop efficient processes to coordinate bookings for a range of services including but not

limited to, caravan park overflow, RV Camp permits, National Parks bookings, Australian Dinosaur Trail etc
- Develop and maintain policies and procedures manual for FDC
- Maintain data and updates to the Point-of-Sale System and undertake daily balancing and recording of

register transactions
- Manage centre compliance with requirements of the Accredited Visitor Information Centre _“i”_ standards

and complete audit requirements as directed
- Prepare reports for Council and relevant government agencies
- Identify opportunities for improving service delivery and procedures, and implement change management

processes
**_Planning and Development _**
- Develop, implement and review FDC Business Plan in line with visitor trends and data
- Work with the Tourism Development and Events Coordinator to identify and implement strategies

supporting further development of FDC services and museum, and other tourism development
opportunities
**_Communication and Marketing _**
- In partnership with the ETDA, implement strategies within marketing and promotion plan for the Flinders

Shire
- Ensure all marketing and promotional campaigns and collateral align to marketing plan and style guide
- Oversee the maintenance and update of Council’s visitor information communication tools, including

website, social media, and printed collateral
- Coordinate centre-based events and activities for community and visitors e.g. volunteer week, exhibitions

etc
- Coordinate and distribute tourism marketing materials such as brochures, information sheets,

promotional material, guides and maps for local, regional and state destinations, and local businesses
- Oversee and monitor online content and engagement on Flinders Shire through tools such as social media,

Australian Tourism Data Warehouse, Wikicamps, and Trip Advisor
- Ensure content on the region is up to date and any customer enquiries are responded to

**_Engagement and Partnerships _**
- Represent Flinders Shire within regional tourism networks, including but not limited to Overlanders Way,

Australian Dinosaur Trail and VIC networks
- Engage with local businesses and community groups to identify opportunities for marketing and

promotion of events and products to visitors in the region
- Maintain stron