Tourism Officer

**Award Classification**: Level 2

**Employment Conditions**:

- Queensland Local Government Industry (Stream A) Award - _
- State 2017_

**Department / Branch**:
Community Services & Wellbeing / Tourism & Economic
Development

**Principal Location**: Flinders Discovery Centre, Hughenden

**Reports to**: Flinders Discovery Centre Coordinator (or as directed)

**Direct Reports**: 0

**Flinders Shire**

**Our Vision**:Flinders Shire - a place of discovery, opportunity and lifestyle

**Our Mission**:To promote quality of life through leadership, attitude and respect

**Our Values**:

- A Caring Philosophy
- Pursuit of Excellence
- Teamwork
- Local Ownership
- Communication
- Leadership
- Recognition

**The Department**

**Position Objective**

The Tourism Officer is responsible for supporting efficient service provisions and operations of the
Flinders Shire accredited Visitor Information Centre and museum, known as the Flinders Discovery
Centre (FDC).

As a representative of Council, demonstrated professionalism and a commitment to a high level of
service and continuous improvement in the best interest of Council and the Community are essential.

**Community Development**
**& Engagement**

**Arts and Culture Development**

**Historical Preservation**

**Communications and**
**Community Engagement**

**Community Recovery and**
**Resilience**

**Community Events and**
**Activities**

**Library &**
**Resource**
**Services**

**Library service**

**First 5 Forever**
**Program**

**School Holiday**
**Program & Events**

**Technology**
**Education**

**Human Services**
**Access Program**

**Tourism &**

**Economic**

**Development**

**Flinders Discovery**
**Centre**

**Investment Attraction**

**Tourism Product**
**Development**

**Regional Marketing**
**and Promotion**

**Sport, Recreation**
**& Wellbeing**

**Open Spaces**
**Planning**

**Facilities**
**Management**

**Health Promotion**
**Activities**

**Youth Services**

**Community Care**

**Aged Care Accommodation**

**Home Care Packages**

**Commonwealth Home Support**
**Program**

**Community Transport**

**Meals on Wheels**

**NDIS**

**Veterans Home Care**

**Community Services & Wellbeing**

**Key Responsibilities**

**_FDC Operations and Promotion_**
- Support the FDC team to undertake operational, financial and administrative tasks, recruit

volunteers and maintain volunteer register
- Provide quality customer service and respond to customer enquiries in a professional

manner, including providing information and booking services on behalf of visitors
- Monitor and review facilities, displays, tourist information, sale items and the museum to

ensure these are compliant to health and safety, presentable to visitors and remain updated
in line with customer expectations
- Assist FDC team with responding to correspondence and requests, daily records of visitor

data, visitor surveys and purchasing stock (as directed)
- Undertake daily duties including cleaning in line with FDC procedures manual, processing

sales transactions and reconciling monies
- Record, distribute and maintain stock of local, regional and state brochure supplies
- Attendance at meetings and events as required and work as rostered applicable to tourism

for the Flinders Shire
**_Marketing and Communication _**
- Improve visitor experience through informative engaging promotion of attractions to assist in

increasing overnight stays within the Shire
- Assist with implementing digital marketing strategies in promotion of the Shire to visitors
- Conduct area promotion and visitor experience with groups as required
- Maintain and update visitor information through digital marketing platforms such as websites,

social media, and YouTube
- Maintain and update listings of events, facilities, attractions on Australian Tourism Data

Warehouse, Trip Advisor and Wikicamps
- Develop and distribute communications to volunteers, businesses and community groups as

required
- Support coordination of centre-based activities and events
- Maintain and update visitor information including a register of attractions, local businesses,

accommodation, operators and services via information sheets, website and hotel/motel
compendiums
- In partnership with FDC team, implement strategies within the marketing and promotion plan

for Flinders Shire
**_General_**
- Consistently complete allocated tasks to a high standard and within agreed timeframes
- Undertake other tasks up to and including your competency and level
- Actively promote the values of the organisation to staff
- Actively participate in identifying, recommending, developing and implementing measures

through which allocated tasks and responsibilities may be carried out more effectively and
efficiently
**_Administration _**
- Ensure general administration and records management requirements are being met
- Provide courteous and professional customer service to internal and external customers and

conduct all transactions in an ethical and efficient