Coordinator, Future Student Engagements

The Business, Growth and Development directorate is responsible for coordinating and implementing the business growth strategy for ECU. With input from Schools and Service Centres, this directorate provides the University with insight-driven understanding of the needs, behaviours and values that influence the decisions of future students. These insights are used to effectively maximise all student recruitment opportunities, proactively creating commercially viable opportunities and target market segments.

The Future Student Engagements team, embedded within this directorate, is driven by the genuine desire to help future students transform their lives through education. The team employs a variety of sales and marketing strategies aimed at targeting prospective student cohorts, and their key influencers, and to position ECU as a leading public university in WA. The team is instrumental in promoting ECU’s courses, providing advice on admission requirements and information about entry pathways. The team also plays a pivotal role in managing the University's relationships with high school career counsellors, Heads of Learning disciplines, VET academics, industry partners and other education associations and providers.

As a Coordinator with the Future Student Engagements team, you will be responsible for actively planning and participating in activities and services related to recruitment of future students to the University. This includes but is not limited to: visiting and presenting to schools, colleges, registered training organisations and other groups, and promoting ECU as a preferred higher education provider to our potential students.

**What you’ll do**:
Develop presentations and present information to a diverse range of prospective students to foster interest in ECU as preferred higher education provider

Input/Maintain information on prospective students in the customer relationship management system, to enable the identification of prospects and sales

Provide a promotional and advisory/consultative role aimed at individuals and their key influencers, matching customer needs with ECU products, and, where possible, closing the sale

Develop, organise and attend Future Student Engagement events and work closely with Corporate Events when required

Develop and account manage allocated ECU Schools and act as a relationship manager between Future Student Engagements Team and the ECU Schools

Develop and maintain effective relationships with relevant onshore stakeholders and pathway providers, industry contacts, High School Career Counselors, and VET academics in order to foster interest in ECU as a preferred higher education provider and contribute to the recruitment strategy and marketing plans

**Key Criteria**:
Previous experience in an event coordination or sales and marketing role, preferable within the higher education sector

Strong focus on all aspects of customer service, including achieving quality outcomes, identifying and meeting customer needs, continually evaluating and improving customer service

Ability to organise and present information in a concise, understandable and interesting format for a variety of audiences

Ability to build strong relationships with diverse key stakeholders and develop those relationships into business growth opportunities

Highly developed ability to plan, time manage and organise small to large Future Student Engagement activities with limited resources

A strong customer service ethos with ability to add value to every interaction

**Specific requirements**:
Valid Driver’s license

Ability and willingness to work outside of standard business hours and undertake travel as required

Ability to undertake tasks which require some manual handling of materials and light equipment (e.g. packing/unpacking materials and banners)

Valid Working with Children Check

Undergraduate qualifications or progress towards undergraduate qualifications and a strong understanding of the West Australian education sector will be highly regarded.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

Benefits & Remuneration

These positions attract remuneration of $85,551 - $92,301 (HEW 6) per annum plus 17% University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program, and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities.

Contact

Interested applicants are welcome to call Leisha Hartley (Team Leader, Future Student Engagements), on 6304 9990 for more information.

How to Apply

Please upload your CV along with a