Account Chief Information Security Officer

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
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**About the role**:
The Security SDL is the single point of contact, accountable for the security strategy, end-to-end delivery, in-life operations, compliance, and revenue tracking, of the BT Security services on complex and strategic global contract(s), including managing relationships up to CxO level in relation to these in-life services. Key focus of the role is to:

- Act as the SME for the customer(s), building strong relationships, supporting account development, security strategy and growth in collaboration with the Sales Lead.
- Deliver the contract Governance and Compliance aligned to BT’s directives, contractual obligations, and regulatory demands.
- Drive continuous service improvement leading to improved service, efficiency, and customer satisfaction.
- Responsible for tracking and interlocking the revenue with the contract team and Security financial team.

They provide their senior stakeholders with the commercial and industry acumen needed to develop and maintain the account landscape. They ensure, via robust governance and management, that we meet the contractual and regulatory requirements, remediate any in-flight delivery challenges, drive operational performance, and generate the reporting and data required to inform the business and customer(s). This role is crucial for developing customer relationships within the delivery teams, as well as working alongside the Security Sales Lead and Account Management teams, to understand sales pipeline from a delivery and revenue perspective

**Responsibilities**:

- Lead the Security relationship and engagement, acting as the Subject Matter Expert guiding and advising the customer and internal teams
- The Security single point of contact for the key areas of responsibility: security strategy, delivery and in-life services, contractual compliance, senior stakeholder management and revenue reporting
- Engaged from contract negotiation and throughout mobilisation and In-Life
- Driving Security performance ensuring alignment with contractual requirements through strong “Command and Control” and oversight. Achieved through detailed understanding and tracking of all aspects of the service with clear governance and reporting to address any performance deviations promptly and conclusively.
- Ensuring delivery, service, and commercial predictability across the key areas of responsibility
- Managing Security Service Levels
- Managing the Internal Teams, Account and Customer senior stakeholders
- Maintaining and controlling revenue generating opportunities and risks
- Revenue Assurance and reporting activities, working with the Account-based contract teams and reporting to BT Security Finance teams
- Understanding the Sales Pipeline in conjunction with the Security Sales Lead
- Embedding and driving strong contract governance and reporting for both internal and external stakeholders

**Skills required**:

- Strong leadership and relationship management with senior customer and internal stakeholders
- Established Commercial and legal strong working knowledge
- Strong negotiation skills
- Risk assessment, risk management and mitigation expertise
- Able to manage and work in a virtual global team
- Highly organised with a strong ability to multitask and effectively prioritise
- Able to manage complexity quickly and able to communicate succinctly and effectively to senior stakeholders
- Strong problem solver
- Able to create opportunity through adversity
- Strong Escalation Management
- Strong Conflict Management
- Ability to challenge and lead where required
- Promote diversity and create an inclusive working environment
- Remains current on emerging technology, market conditions, industry standards, government regulations, and other factors affecting business operations

**Experience required**:

- Thorough working knowledge and understanding of Security products, services and vendors, and how they can be combined into customer solutions.
- Extensive customer facing leadership, delivery and service experience with senior stakeholders.
- Established Commercial acumen and direct experience of internal BT financial and resourcing processes e.g. BRF, eDRP and RAB processes.
- Extensive experience of m