Ict Business Systems Officer

4 days ago

Ballarat, Australia HAYS Full time

ICT Business Systems / ICT Applications / System Support Service / IT Audit / Permanent Role / Hybrid Working

**Your new company**
Hays Geelong are currently partnered with a large public sector organisation located in Ballarat, Victoria.
We are seeking to appoint **ICT Business System Officer on permanent full-time opportunity with Hybrid working**.

**Your new role**

**Key Deliverables**:

- Provide technical advice and support to other teams and stakeholders in relation to company’s Business System activities.
- Monitor, manage, support, and maintain a roadmap for each business system.
- Support the implementation, development and maintenance of company’s Business Systems and related data.
- Perform business system monitoring and analysis, performance tuning, troubleshooting, and escalating issues, including proactive problem resolution and complex problem analysis as necessary to maintain system performance to meet user demand.
- Act as the initial contact point between ICT and operational areas on Business Systems issues and processes.
- Identify, document, and publish knowledgebase articles addressing common issues.
- Build and maintain strong relationships with internal customers and stakeholders.
- Work closely with third party support organisations and manage the life cycle of any associated support contracts
- Maintain security, integrity, and privacy of company's business systems and infrastructure.
- Assistance in ICT audit and risk activities as required.
- Availability to work outside of regular working hours as part of a 24x7 support roster.
- Other duties as directed

**What you'll need to succeed**
To be considered for this role, you will have:

- Demonstrated experience in supporting, maintaining, and developing business systems
- ITIL Foundation certification or above will be highly regarded.
- Demonstrated experience in data integration, solutions analysis/design, business analytics, predictive analytics, and experimental/innovative business solution development
- Exceptional records management skills, financial management, stakeholder engagement, continuous improvement, and people motivational skills.
- Strong key stakeholder management skills.

**What you'll get in return**
This role offers you
**Competitive Annual Salary up to $100K + Super with Hybrid working / Flexible working arrangements**

**What you need to do now**

For further information about this role, please contact:
Gaurav Bikhchandani

Ph: 03 5226 8003

**LHS 297508** #2742677

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