Technical Support

1 week ago


Adelaide Region SA, Australia HAYS Full time

A fantastic permanent opportunity for an experienced Level 3 Systems Engineer with a growing MSP.

**Your new company**
Located close to the Adelaide CBD, this growing Managed Service Provider is looking for an experienced Server / Systems Engineer to join their team and provide Level 3 support in accordance to their clients. This is a position for a motivated individual who can work both collaboratively and autonomously.

**Your new role**
You’ll become an integral part of the technology team in this position. Your communication and technical abilities will contribute to your success in this role. You will be responsible for the Infrastructure maintenance, technical escalations & project deliveries specialising in Infrastructure with internal and external stakeholders, also provide technical support to sales team and more.

**What you'll need to succeed**
To succeed in this role, the applicant will need to have previous experience working with network devices, coupled with strong communication skills and organisation. You will also need experience on a broad range of technologies including but not limited to:

- Prior experience with MSPs for server related tech support role
- Level 3 technical support on Microsoft Server 2008, 2012, 2016, 2019 & VMware, vSphere, and Hyper-V.
- Windows / MAC OS, VoIP
- Networking - Switching, Routing, VPN, Firewall, Printing, WiFi and cloud issues
- Windows Server, Active Directory
- Microsoft 365, SharePoint, Azure, MS Teams
- Backup and Disaster Recovery
- Strong customer service and communication skills
- Vendor Management skills

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2710815



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