Reservations Agent

**Job Number** 23079736

**Job Category** Reservations

**Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**You will**
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.

**You are / have**
- Friendly, confident, vibrant and professional personality
- Previous hotel experience in similar position highly regarded
- Australian working rights
- Excellent Computer and Office 365 knowledge
- Knowing Opera System is an advantage

**Life. With the Works.**

Working with The Westin and Marriott International offers a wide range of benefits. With more leave, more benefits, more perks we are here to support you and your work-life balance. Benefits include:

- Enhanced parental leave and long service leave portability across all 30 Marriott Brands
- Paid Birthday Leave
- Food and accommodation perks such as discounted food, beverage and hotel stays
- Travel & stay benefits including eligibility to join our Bonvoy Loyalty Program
- Incentive, recognition and wellbeing programs
- Excellent opportunities for career growth and learning opportunities
- Access to EAP at all times

This role is a great opportunity for you to work in a friendly environment where you can grow and develop your sales and reservations knowledge. If this sounds like you, we encourage you to **APPLY NOW**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.