Practice Manager

Dani McLennan Occupational Therapy is an occupational therapy service passionate about providing quality therapy services to infants, children and young people. The clinic is based in Traralgon and provides support to families from across the Latrobe Valley and greater Gippsland region. In addition to the clinic-based services, we work with children and their families within their home and community settings.

The infants, children and young people that we help often present with developmental delays and disorders, specific learning disorders, sensory processing and motor co-ordination difficulties, and other diagnoses such as cerebral palsy, ADHD, ASD and DCD. The service has a special interest in providing support to those children with complex medical backgrounds and rare genetic conditions.

ABOUT THE POSITION

In this role you will provide strong leadership and organisational skills on a day-to-day basis. You will oversee the daily operational management of the service. You will work closely with the clinical and team leaders, being the first point of contact to both the clinical and client care teams with all operational matters. As the practice manager you will be responsible for ensuring service standards are maintained, and continually improved. You will ensure that our client care and clinical teams continue to provide exceptional standards of customer service and client care.

In addition, you will support and lead the client care team in carrying out multiple areas of service provision such as financial procedures, management of clinical diaries, development and maintenance of policies and procedures, and implementation of client support strategies. As this is a newly developed position there will be scope for expressing own ideas and developing the position to support and lead our already strong client care and clinical teams.

POSITION BENEFITS

Dani McLennan Occupational Therapy offers the opportunity to develop a role that meets the work/life balance that you require. We have a commitment to flexible working hours and the ability to work remotely for some aspects of the role. You will be provided with access to a company laptop and mobile, and will work alongside our occupational therapy, client care and allied health assistant teams. We offer a highly supportive workplace, with extensive opportunities to pursue external professional development opportunities; to engage in both internal peer development activities and networking opportunities with like minded allied health practices in the area.

KEY RESPONSIBILITIES
- Management and leadership of client care and clinical teams regarding non clinical duties and processes
- Coordination of clinical diaries and staff scheduling
- Management of leave and professional development requests
- Monitoring of performance of employees
- Reporting of business performance
- Support of recruitment and on boarding processes
- Leading client care team in management of client enquiries, cancellations and booking requests
- Management of complaint processes, including external and internal
- Oversee maintenance of functional and clean clinic space
- Oversee and lead client support team in implementing procedures to assist with financial management (debt collection, record keeping, budgeting, accounts receivable and payable)
- Develop and maintain policies and procedures
- Develop and support workflow management and procedures (including systems implementation)
- Oversee and ensure compliance of record management
- Oversee legal and ethical compliance
- Oversee and lead client support team in implementing marketing strategies (social media, website management, and newsletter development)

ESSENTIAL CRITERIA
- Current working with children check
- Current police check
- Previous experience in general management, leadership or high level administration roles

EXPERIENCE
- Qualifications or experience in Business &/or Operations &/ or Health Sector desirable
- Competent in using accounting, HR, project management and practice management software and cloud based systems
- Experience with desk and portable technology
- Knowledge of health systems and terminology such as NDIS, Medicare (applicants without this experience may still apply)

KEY CHARACTERISTICS
- Strong leadership experience and an ability to work with others within a team environment
- Excellent interpersonal and negotiation skills
- Strong verbal and written communicator
- Committed to learning and implementing new skills
- Ability to organise self, others, and tasks quickly and effectively
- Excellent with problem solving, adapting and planning
- Ability to develop build and maintain relationships with internal and external stakeholders
- Passionate about delivering therapy services to children and families in regional and rural areas

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: $35.00 - $45.00 per hour

**Benefits**:

- Employee mentoring program
- Professional development as