State Service Manager Nsw

Job Description:
Position Summary

The main function of the State Service Manager is to lead the Service and Pre-Delivery Teams ensuring all work on our customer’s machines is completed efficiently and to a quality standard that results in high degree of customer satisfaction.

**Responsibilities**:
Responsibilities include but are not limited to:
- Meet and support customer expectations and maintain appropriate working relationships with all major suppliers- Embrace and uphold the Terex Way values- Manage a team of aftermarket and administrative assistants whilst leading a safe workplace- Facilitate weekly face to face meetings with your team- Promote employee development and succession planning- Actively pursue Zero harm- Embrace the Terex Business System philosophy and be the advocate for the region- Liaise with Leadership team for preparation of forecasts and budgets to meet overall objectives of the company- Maintain revenue and cost related targets for the state- Collaborate with interstate branches to ensure effective development throughout Terex AWP business- Market and promote parts and service capability to existing and new customers- Work with National Parts Manager to optimise the parts inventory holdings- Assist customers through education on our products, service, warranty and technical support (Genie 360 Support)- Ensure customers have access to field service, parts personnel and other team members as and when required

Position Qualifications

Experience- Service Manager/Branch Manager/Customer Support Manager, preferably Access or Rental industry based- Tertiary qualifications advantageous but not essential- Qualification in Lean or continuous improvement experience also highly regarded- Experience in the maintenance and operation of Mobile Elevating Work Platform equipment (desirable)- A Mechanical Trade Qualification - Light Vehicle or Heavy Duty - (desirable but not essential)- A current driver’s license

**Skills**:
- Proficiency in Microsoft Office Suite, e.g. Excel, Word, Outlook- Understanding of safety requirements and practices.- The ability to establish and maintain effective relationships with customers, both internally and externally.- Self-motivated with an ability to manage time and workload autonomously and within the overall team environment.- Good problem solving and communication skills.- Proven people management skills.- Proven leadership skills.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.